Service Coordinator | Onsite, Day shift

MicroSourcing; Pasay; On-site; PHP 279,000 - 435,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Company events

Job summary

MicroSourcing in Pasay City is hiring a Service Coordinator to manage the inbound service email inbox, triage inquiries, and log service jobs in the ICE ERP system. You will schedule technicians, maintain appointments in Outlook, and support invoicing and related admin tasks.

The role requires 1–2 years in administration or scheduling, strong written and spoken English, and solid MS Office skills. Onsite, day shift, with opportunities for growth in a diverse, inclusive team.

Qualifications

• 1–2 years of experience in administration, scheduling, coordination or customer service.
• Strong written and spoken English communication skills for emails and calls.
• Proficient in MS Office, especially Outlook and Excel.
• Ability to learn ERP/CRM or job management systems.

Responsibilities

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments through Outlook Calendar.
• Monitor and validate completed service jobs and ensure they are properly closed in the system.
• Prepare and send customer quotes via email.
• Process toner orders and provide invoicing and related administrative support.
• Handle inbound and outbound customer calls as required.
• Maintain accurate records and documentation of service requests and customer information.
• Coordinate with internal teams and onshore stakeholders to meet timelines.
• Identify issues that may affect scheduling, billing, or customer service.

Skills

Administration

Scheduling

Coordination

Customer service

English communication

Outlook

Excel

ERP/CRM systems

Tools

ICE ERP

Outlook

Excel

CRM systems

Job description

Discover your 100% YOU with MicroSourcing!

Position: Service Coordinator

Location: MoA, Two E-com, Pasay City

Work setup & shift: Onsite, Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a company that celebrates diversity and fosters an inclusive culture.

Your Role

As a Service Coordinator, you will:

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and accurately log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain accurate appointments through Outlook Calendar.
• Monitor and validate completed service jobs and ensure they are properly closed in the system.
• Prepare and send customer quotes via email.
• Process toner orders and provide support for invoicing and related administrative tasks.
• Handle both inbound and outbound customer phone calls as required.
• Maintain accurate records and ensure service requests, job details, and customer information are properly documented.
• Coordinate with internal teams and onshore stakeholders to ensure service requests are handled within agreed timelines.
• Identify and elevate issues or discrepancies that may affect scheduling, billing, or customer service.

What You Need

Non-negotiables

• At least 1–2 years of experience in administration, scheduling, coordination, customer service, or a similar role.
• Strong written and spoken English communication skills, with confidence handling customer emails and phone calls.
• Intermediate to advanced Microsoft Office skills, particularly Outlook and Excel.
• Strong attention to detail and accuracy in data entry, job creation, and record maintenance.
• Ability to learn and effectively use ERP, CRM, or job management systems.

Preferred Skills/expertise

• Experience working with an ERP or service/job management system.
• Experience in a service-based business, such as IT, print, trades, medical, or a similar environment.
• Experience coordinating technicians, field service teams, appointments, or service jobs.
• Strong organisational and time-management skills with the ability to manage competing priorities independently.
• Calm and reliable under pressure, with a methodical and ownership-driven approach to work.
• Customer-focused with strong problem-solving and follow-through skills.

Success In This Role May Be Measured Through

• Accuracy and timeliness of service job creation following customer enquiries.
• Service inbox response times and customer satisfaction.
• Accuracy of technician scheduling and calendar management.
• Accuracy of job records, invoicing support, and data entry.
• Feedback from the onshore coordinator, customers, and management.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing.

Terms & conditions apply