Service Administration Coordinator — Onsite Day Shift & Growth

Hammerjack Pty Ltd; Philippines; On-site; PHP 200,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring a Service Administration Coordinator in Pasay City (MoA, Two E-com) for an onsite, day shift role. You will manage service emails, log jobs in ERP, schedule technicians, and support invoicing while ensuring accurate records and timely responses to customers.

Candidates should have 1–2 years in admin/coordination or customer service, strong English skills, and proficiency in Outlook and Excel. Healthcare on day one, PTO with benefits, and growth opportunities are offered.

Qualifications

• 1–2 years of administrative, scheduling, coordination or customer service experience.
• Strong written and spoken English communication skills.
• Intermediate to advanced MS Office skills, especially Outlook and Excel.
• Strong attention to detail and accuracy in data entry, job creation and record maintenance.
• Ability to learn ERP, CRM or job management systems.

Responsibilities

• Manage inbound service email inbox, triage enquiries and respond promptly.
• Log service jobs in ICE ERP/job management system and update records.
• Schedule technicians and manage appointments via Outlook Calendar.
• Monitor and close completed service jobs and ensure accuracy in system.
• Prepare and send customer quotes and assist with invoicing tasks.
• Handle inbound/outbound customer calls as needed.
• Maintain records and ensure proper documentation of service requests.

Skills

Customer service

Scheduling

Coordination

Attention to detail

Data entry

Tools

Outlook

Excel

ERP/CRM systems

Job description

MicroSourcing is hiring a Service Administration Coordinator in Pasay City (MoA, Two E-com) for an onsite, day shift role. You will manage service emails, log jobs in ERP, schedule technicians, and support invoicing while ensuring accurate records and timely responses to customers.

Candidates should have 1–2 years in admin/coordination or customer service, strong English skills, and proficiency in Outlook and Excel. Healthcare on day one, PTO with benefits, and growth opportunities are offered.