Print Services Coordinator - Admin & Scheduling

Manatal; Negros Occidental; Presencial; PHP 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Descripción de la vacante

MicroSourcing is seeking a Print Service Works Coordinator – Administration to join onsite in Pasay City. The role involves managing the service inbox, logging jobs in ICE ERP, and coordinating technicians, with emphasis on accuracy and timely updates.

You will handle quotes and billing support, maintain records, and collaborate with onshore teams to meet deadlines. A proactive, detail-oriented mindset and strong English communication are essential.

Formación

• 1–2 years of experience in administration, scheduling, coordination, or customer service.
• Strong written and spoken English, capable of handling emails and calls.
• Solid Microsoft Office skills, especially Outlook and Excel.
• High attention to detail and accurate data entry and records.

Responsabilidades

• Manage the inbound service email inbox, triage customer enquiries, and respond promptly and professionally.
• Create, update, and log service jobs in the ICE ERP/job management system.
• Schedule technicians for customer jobs and maintain appointments via Outlook Calendar.
• Monitor completed service jobs and ensure proper closure in the system.
• Prepare and send customer quotes via email.
• Process toner orders and assist with invoicing and related admin tasks.
• Handle inbound/outbound customer phone calls as required.
• Maintain accurate records and ensure service requests and customer data are documented.
• Coordinate with internal teams and onshore stakeholders to meet timelines.
• Identify and elevate issues affecting scheduling, billing, or service quality.

Conocimientos

Administration

Scheduling

Coordination

Customer service

English proficiency

Data entry

Herramientas

Outlook

Excel

ERP/CRM systems

Descripción del empleo

MicroSourcing is seeking a Print Service Works Coordinator – Administration to join onsite in Pasay City. The role involves managing the service inbox, logging jobs in ICE ERP, and coordinating technicians, with emphasis on accuracy and timely updates.

You will handle quotes and billing support, maintain records, and collaborate with onshore teams to meet deadlines. A proactive, detail-oriented mindset and strong English communication are essential.