Service Coordinator

CoolFix Appliances Trading; Imus; On-site; PHP 201,000 - 312,000; Full time

Job summary

CoolFix Appliances Trading is seeking a Service Coordinator in Imus City, Cavite for a full-time role. You will act as the backbone of service operations, coordinating between customers, technicians, and management to ensure timely, high-quality service delivery.

Key responsibilities include scheduling, maintaining service records, and communicating status updates. The role requires strong organization, English communication skills, and a client-service mindset within a dynamic appliance service

Qualifications

• High school diploma or equivalent; admin or customer service certification is a plus
• Experience in service coordination, admin support, or customer service in appliance/service industry preferred
• Strong organizational and time management skills with ability to handle multiple priorities
• Excellent written and verbal English communication
• Proficiency with scheduling systems, email, and MS Office
• Customer-service oriented with attention to quality support
• Professional and courteous demeanor and strong interpersonal skills
• Attention to detail and accurate documentation
• Ability to work independently and with a team
• Flexible in fast-paced service environment

Responsibilities

• Schedule and coordinate service appointments with customers and technicians to optimize time and satisfaction
• Maintain detailed service records including customer data, history, and notes
• Communicate with customers via phone, email and other channels to confirm appointments and provide updates
• Liaise between customers and technicians to clarify service requirements and manage expectations
• Process service requests and orders, ensuring documentation is complete and accurate
• Track service status and provide timely progress updates to customers
• Assist with invoicing, billing queries and warranty documentation
• Maintain organized filing systems and databases for service information
• Support service manager with reporting and performance monitoring
• Handle customer complaints professionally and escalate when necessary

Skills

Organizational skills

Time management

Customer service

Communication

Education

High school diploma

Tools

Scheduling systems

Microsoft Office

Email

Job description

About us

CoolFix Appliances Trading is a dynamic and growing company specialising in appliance service and support solutions. We are committed to delivering exceptional customer service and maintaining the highest standards of operational excellence. Our team is dedicated to ensuring customer satisfaction and building long-term relationships within the appliance industry.

About the role

We are seeking a Service Coordinator to join our team at our Imus City Cavite location. This is a full-time position that plays a vital role in ensuring the smooth operation of our service department. As a Service Coordinator, you will be the backbone of our service operations, managing communications between customers, technicians, and management to ensure timely and efficient service delivery. This role is essential to maintaining our reputation for excellence and customer satisfaction.

What you'll be doing

• Scheduling and coordinating service appointments with customers and technicians to ensure optimal time management and customer satisfaction
• Managing and maintaining detailed service records, including customer information, service history, and technical notes
• Communicating with customers via phone, email, and other channels to confirm appointments, provide service updates, and address inquiries
• Liaising between customers and service technicians to clarify service requirements and manage expectations
• Processing service requests and orders, ensuring all documentation is complete and accurate
• Tracking service status and providing customers with timely updates on job progress
• Assisting with administrative tasks such as invoicing, billing queries, and warranty documentation
• Maintaining organised filing systems and databases for all service-related information
• Supporting the service manager with reporting and performance monitoring of service operations
• Handling customer complaints professionally and escalating issues when necessary

What we're looking for

• High school diploma or equivalent qualification; additional administrative or customer service certification is advantageous
• Proven experience in a service coordination, administrative support, or customer service role, preferably within the appliance or service industry
• No experience is acceptable
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills in English; proficiency in other languages is a plus
• Proficiency with computer systems and office software, including scheduling systems, email, and Microsoft Office applications
• Customer service-oriented mindset with a commitment to delivering high-quality support
• Professional and courteous demeanour with strong interpersonal skills
• Attention to detail and accuracy in record-keeping and documentation
• Ability to work independently as well as collaborate effectively with team members
• Flexibility and adaptability in a fast-paced service environment

What we offer

CoolFix Appliances Trading is committed to supporting the professional development and wellbeing of our employees. We offer a competitive salary package commensurate with experience and qualifications. As a full-time employee, you will benefit from a structured work schedule with opportunities for career progression within our growing organisation. We provide a supportive work environment where your contributions are valued and recognised. Our team culture emphasises collaboration, continuous improvement, and customer excellence. We encourage applications from all qualified candidates and welcome discussions about how we can support your success in this role.