SERVICE COORDINATOR

JB Elite Corporation; Carmona; On-site; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Competitive remuneration

Career development

Collaborative culture

Work-life balance

Performance incentives

Job summary

JB Elite Corporation is seeking a Service Coordinator in Carmona, Cavite to ensure smooth service operations. This full-time role coordinates service requests, schedules field activities, and communicates with customers and engineers while maintaining accurate service records.

The ideal candidate is highly organized, proactive, and capable of managing multiple service requirements, with a willingness to travel for customer visits and company activities.

Qualifications

• Bachelor's degree in Engineering (Electronics, Mechanical, Electrical, Industrial, or Mechatronics).
• 1–2 years of experience in semiconductor, electronics, manufacturing, industrial equipment, or technical products industry; fresh graduates welcome.
• Strong organizational and time-management skills.
• Detail-oriented with ability to manage multiple tasks and priorities.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to learn technical products and semiconductor/electronics applications.
• Able to coordinate effectively with different departments and travel for customer visits.

Responsibilities

• Coordinate and schedule field service activities, preventive maintenance, installations, and repairs
• Receive, record, and monitor customer service requests and technical concerns
• Coordinate with Field Service Engineers/Technicians regarding schedules, assignments, and job requirements
• Prepare and maintain service reports, job orders, service records, and other documentation
• Monitor the status and completion of service activities and provide updates to customers
• Coordinate the availability of spare parts, tools, equipment, and other service requirements
• Assist in preparing service quotations, purchase requests, and billing-related documents when needed
• Maintain accurate and updated service records and customer information
• Follow up on pending service requests, parts, and customer concerns
• Coordinate with Sales, Accounting, Warehouse, and other departments to ensure smooth service operations

Skills

Organizational skills

Time management

Attention to detail

MS Office (Excel, Word, PowerPoint)

Education

Bachelor's degree in Engineering (Electronics, Mechanical, Electrical, Industrial, Mechatronics)

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

About the role

JB Elite Corporation is seeking a Service Coordinator to join our team in Carmona, Cavite. This is a full-time position that plays an important role in ensuring the smooth and efficient coordination of our service operations. As Service Coordinator, you will be responsible for coordinating service requests, scheduling field service activities, communicating with customers and service engineers, and maintaining accurate service documentation. This position is ideal for someone who is highly organized, proactive, and capable of managing multiple service requirements while providing excellent customer support.

Key responsibilities

• Coordinate and schedule field service activities, preventive maintenance, installations, and repairs
• Receive, record, and monitor customer service requests and technical concerns
• Coordinate with Field Service Engineers/Technicians regarding schedules, assignments, and job requirements
• Prepare and maintain service reports, job orders, service records, and other documentation
• Monitor the status and completion of service activities and provide updates to customers
• Coordinate the availability of spare parts, tools, equipment, and other service requirements
• Assist in preparing service quotations, purchase requests, and billing-related documents when needed
• Maintain accurate and updated service records and customer information
• Follow up on pending service requests, parts, and customer concerns
• Coordinate with Sales, Accounting, Warehouse, and other departments to ensure smooth service operations

About you

• Bachelor's degree in Engineering (Electronics, Mechanical, Electrical, Industrial, Mechatronics)
• Preferably with 1–2 years of experience in the semiconductor, electronics, manufacturing, industrial equipment, or technical products industry; however, fresh graduates are welcome to apply
• Strong organizational and time-management skills
• Detail-oriented and able to manage multiple tasks and priorities
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Able to handle general administrative, coordination, documentation, and reporting tasks
• Willing to learn technical products and semiconductor/electronics applications
• Able to coordinate effectively with different departments and support business activities as needed
• Willing to travel and participate in customer visits, meetings, and company activities when necessary

About us

JB Elite Corporation is a dynamic and progressive organization committed to delivering excellence across our operations. We pride ourselves on our strong company values of integrity, innovation and customer focus. Our mission is to provide outstanding products and services whilst building lasting relationships with our clients. We have established ourselves as a trusted name in the industry, with a dedicated team of professionals working collaboratively to achieve our vision. We invest in our people and believe that our success is directly linked to the talent, dedication and commitment of our team members.

Benefits

• Competitive remuneration packages commensurate with experience and performance
• Opportunities for career advancement and professional development
• Collaborative and inclusive workplace culture
• Supportive environment for healthy work-life balance
• Performance-based incentives and bonuses