Service Coordinator

All Certified Equipment Trading Corporation; Sablayan; On-site; PHP 180,000 - 240,000; Full time

Job summary

All Certified Equipment Trading Corp. based in Sablayan, Occidental Mindoro, is seeking a Service Coordinator to deliver exceptional customer support across channels. You will handle inquiries, troubleshoot issues, and document interactions while collaborating with cross-functional teams to ensure seamless service delivery.

The role requires strong communication, problem-solving, and a customer-first mindset, with a commitment to maintaining high service standards in a fast-paced environment.

Qualifications

• Experience in customer service or call centre roles, preferably in equipment trading.
• Excellent communication and interpersonal skills for effective customer engagement.
• Strong problem-solving and critical thinking to handle varied inquiries and concerns.
• Proficiency with software/tech used to provide customer support.
• Ability to collaborate with colleagues across departments.
• Commitment to delivering high levels of customer service.

Responsibilities

• Respond to customer inquiries and requests via phone, email and other channels in a timely and professional manner.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records and documentation of all customer interactions.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Identify opportunities to enhance customer experience and provide feedback to management.
• Adhere to company policies, procedures and industry regulations.

Skills

Customer service

Communication

Problem solving

Team player

CRM software

Tools

CRM software

Job description

Are you passionate about providing exceptional customer service? As a Service Coordinator at All Certified Equipment Trading Corp.', you will play a crucial role in delivering the highest level of customer support and service to our valued clients. Based in Sablayan, Occidental Mindoro, this full-time position is an excellent opportunity to develop your customer service skills in a fast-paced, dynamic environment.

What you'll be doing

• Responding to customer inquiries and requests via phone, email and other communication channels in a timely and professional manner
• Troubleshooting and resolving customer issues efficiently and effectively
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with cross-functional teams to ensure seamless service delivery
• Identifying opportunities to enhance the customer experience and providing feedback to management
• Adhering to company policies, procedures and industry regulations

What we're looking for

• Proven experience in a customer service or call centre role, preferably in the equipment trading industry
• Excellent communication and interpersonal skills, with the ability to effectively engage with customers
• Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and concerns
• Proficiency in using relevant software and technology to provide efficient and effective customer support
• Ability to work well in a team environment and collaborate with colleagues across different departments
• Commitment to delivering a consistently high level of customer service

About us

All Certified Equipment Trading Corp.' is a leading provider of high-quality equipment and services to a diverse range of industries. With a strong focus on customer satisfaction, we are committed to delivering innovative solutions that exceed our clients' expectations. Our team of dedicated professionals works tirelessly to ensure the success of our business and the success of our customers.