Appliance Customer Service Operations Manager

J-K Network Services; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Company Christmas gift

Employee discount

Salary increase

Promotion to permanent employee

Job summary

A leading company in home appliance services is seeking an Appliance Customer Service Operations Manager in Quezon City. The role involves overseeing customer service operations, supervising staff, and ensuring quality delivery. Candidates should possess at least 3 years of experience in a supervisory role in the home appliance sector, preferably with leadership experience. Benefits include company Christmas gifts and a potential salary increase.

Qualifications

• At least 3 years of experience as a Customer Service Operations Supervisor/Manager in the home appliance industry.
• Leadership experience is preferred.
• Knowledgeable in after-sales service, parts handling, and technician deployment.

Responsibilities

• Oversee and manage the entire customer service operations for appliance service.
• Supervise service staff and field technicians to ensure high-quality service delivery.
• Monitor and improve service response times, job completion rates, and customer satisfaction.
• Handle escalations and ensure timely resolution of customer complaints.

Skills

Customer Service Problem Solving

Strong Work Ethic

English Language

Technical Skills

Organizational Skills

People Skills

Interpersonal Skills

Digital Marketing

Adobe Suite

Education

Bachelor's Degree in Mechanical, Electrical, or Electronics Engineering

Job description

Appliance Customer Service Operations Manager

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

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Job Description

COMPANY PROFILE: A leading company in the home appliance industry, committed to delivering quality products and exceptional after-sales service to our customers across the country.

Position: Appliance Customer Service Operations Manager

Company Industry: Home Appliances / Consumer Electronics

Work Location: Quezon City

Work Schedule: 8:30 AM – 5:30 PM

Work Set Up: Onsite

BENEFITS :

• Company Christmas gift

• Employee discount

• Salary increase

• Promotion to permanent employee

JOB RESPONSIBILITIES:

• Oversee and manage the entire customer service operations for appliance service

• Supervise service staff and field technicians to ensure high-quality service delivery

• Monitor and improve service response times, job completion rates, and customer satisfaction

• Coordinate with logistics, spare parts, and technical support teams

• Handle escalations and ensure timely resolution of customer complaints

RECRUITMENT PROCESS: (Onsite)

• Engineering graduate (preferably in Mechanical, Electrical, or Electronics Engineering)

• At least 3 years of experience as a Customer Service Operations

• Supervisor/Manager in the home appliance industry

• With leadership experience is preferred.

• Knowledgeable in after-sales service, parts handling, and technician deployment

• Can attend onsite interview.

Customer Service Problem Solving English Language Strong Work Ethic Adobe Suite Digital Marketing Technical Skills Organizational Skills People Skills Interpersonal Skills

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