Customer Service Team Lead

Cagayan State University; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

Cagayan State University seeks candidates for a fast-paced inbound customer service role in a centralized service center. You will engage with callers, collaborate with teammates, and maintain accurate customer records while upholding service standards.

We value punctuality, reliability, and a customer-focused mindset. Training includes regular coaching and a 6-month scorecard to measure performance and growth.

Qualifications

• Strong people skills and dependable attendance.
• Proficient with keyboard and Windows-based applications, including Internet.
• Excellent oral and written communication for fluent caller conversations.
• Ability to work well independently and in a team.
• Willingness to learn administrative PC systems, retirement products, and tax regulations.
• Successful completion of a 6-month scorecard.

Responsibilities

• Demonstrate strong people skills and dependable attendance.
• Respond to detailed and frequent performance feedback.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve service quality.
• Maintain awareness of commitment to service and company core values.
• Operate and maintain customer-related information systems to required standards.

Skills

People skills

Dependability

Punctual attendance

Feedback receptiveness

Keyboard proficiency

Windows applications

Verbal communication

Written communication

Teamwork

Organization

Customer focus

Tools

Windows OS

Internet

Job description

Cagayan State University seeks candidates for a fast-paced inbound customer service role in a centralized service center. You will engage with callers, collaborate with teammates, and maintain accurate customer records while upholding service standards.

We value punctuality, reliability, and a customer-focused mindset. Training includes regular coaching and a 6-month scorecard to measure performance and growth.