Customer Service Team Lead — Fast-Paced Center

Northwestern University

Philippines

On-site

PHP 279,000 - 469,000

Full time

14 days+

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Job summary

Northwestern University is seeking a customer service professional for an inbound service center role in the Philippines. You will deliver top-quality support, demonstrate dependable attendance, and excel in both team settings and independent work while adapting to various administrative PC systems.

The role emphasizes strong communication, frequent feedback, and a commitment to service standards within a fast-paced environment.

Qualifications

Demonstrate strong people skills and dependability.
Punctual and reliable attendance.
Receptive to detailed and frequent performance feedback.
Proficiency with keyboard and Windows-based applications, including Internet.
Good oral and written communication with callers.
Ability to work well in team and independently.
Strong organization and prioritization skills.
Customer-focused mindset with a passion for service.

Responsibilities

Provide top-quality customer service with strong teamwork and dependability.
Demonstrate punctual attendance and reliability in performance.
Engage with callers using clear oral and written communication.
Navigate Windows-based applications and internet tools to assist customers.
Learn and adapt to various administrative PC systems and processes.
Participate in monitoring, coaching, and development to improve service quality.