Service Center Supervisor

AUDIO REFINERY INC.; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

AUDIO REFINERY INC. is seeking a Service/Spare Parts Supervisor in the Philippines to lead end-to-end operations for the Service and Spare Parts departments. You will oversee procurement, inventory management, and order fulfillment across Ecom and internal requests.

The role requires coordinating with suppliers, processing adjustments, and maintaining accurate records in Business Central while ensuring timely and accurate part deliveries.

Qualifications

• Degree in Electronics & Communications Engineering, Business Management, or a related 4-year program.
• At least 3 years of experience in a customer service and technical environment.
• Supplier or client relations exposure is a plus and direct customer interaction is an advantage.

Responsibilities

• Monitor system postings, including Warehouse Shipment and Receipt postings.
• Create Transfer Orders in Business Central for spare parts.
• Process Positive Adjustment Requests to rectify inventory.
• Supervise daily Spare Parts Requests processing and validate WMVT.
• Coordinate with suppliers to confirm part availability and provide docs.
• Manage Revolving Fund Liquidation and Validation.

Skills

Customer service

Technical environment

Supplier relations

Education

Electronics & Communications Engineering

Business Management

Job description

Objectives

The Service/Spare Parts Supervisor is responsible for leading and overseeing the end-to-end operational and administrative functions of the Service and Spare Parts departments. This role requires managing the complete spare parts lifecycle - from procurement (purchase request creation, forecasting, and pricing submission) to inventory management (receiving/shipping posting, cycle counts, and positive adjustments) and order fulfillment (Ecom and internal requests).

Key responsibilities

• Monitor, review, and finalize all relevant system postings, including Warehouse Shipment Posting and Warehouse Receipt Posting for received parts
• Initiate Transfer Order Creation in Business Central, specifically managing spare parts processes via positive adjustments
• Process Positive Adjustment Requests for spare parts when needed to rectify inventory records
• Supervise all daily processing of Spare Parts Requests and perform direct validation of WMVT (Warranty/Manager Validated Transfers)
• Monitor the fulfillment of all incoming Ecom Spare Parts Orders to ensure timeliness and accuracy
• Oversee the creation and routing of all necessary Purchase Requests, ensuring all signatory approvals are complete before forwarding to purchasing for PO creation
• Verify and generate daily reports in Microsoft Dynamics 365 Business Central, specifically monitoring Warehouse Entries and Item Ledger Entries for the SVC-SPPA stream
• Lead supplier coordination through email, managing inquiries regarding spare parts availability, requesting technical support and warranty reference documentation
• Handle internal financial administrative tasks, specifically managing Revolving Fund Liquidation and Validation

About you

• Preferably with a degree in Electronics & Communications Engineering, Business Management, or any other related 4-year course
• Must have at least three (3) years working experience in a customer service and technical environment
• Supplier/client relations exposure is a plus or experience with direct customer interaction is an added advantage
• Working experience in a service center - type business/company is a plus
• Technical orientation and ability desired but not required