Service Center Supervisor

Beyond Innovations Inc; Quezon City; Sur place; PHP 670 000 - 893 000; Plein temps

Avantages offerts par ce poste

HMO

Annual appraisal

Employee recognition program

Résumé du poste

Beyond Innovations Inc is seeking a Service/Spare Parts Supervisor in Quezon City to lead end-to-end operations for Spare Parts and Service departments. This role covers procurement, inventory control, and order fulfillment across ERP/CRM platforms.

Daily duties include supervising spare parts requests, managing transfer orders in Business Central, validating quotations, and generating analytics in Dynamics 365 and Bitrix. Strong supplier communication is essential for timely delivery.

Qualifications

• Degree in Electronics & Communications Engineering, Business Management or related 4-year course.
• 3+ years in customer service and technical environment.
• Experience with supplier relations or direct customer interaction is a plus.

Responsabilités

• Oversee daily operations of Spare Parts Requests and validation of WMVT.
• Manage transfer orders and positive adjustments in Business Central.
• Validate quotations and ensure sign-off by required approvals.
• Generate daily reports in Dynamics 365 BC and Bitrix; audit key service reports.
• Coordinate with suppliers for spare parts availability and documentation.
• Handle Revolving Fund Liquidation and related financial tasks.

Connaissances

Customer service

Procurement

Inventory management

Data reporting

Supplier coordination

ERP/CRM systems

Formation

Bachelor's degree in Electronics & Communications Engineering or Business Management

Outils

Microsoft Dynamics 365 Business Central

Bitrix

Description du poste

On-site - Quezon City 3-5 Yrs Exp Diploma Full-time

Employee Recognition and Rewards

Commission, Annual Appraisal, Employee Recognition Program, Incentives

Insurance Health & Wellness

HMO

Job Summary:

The Service/Spare Parts Supervisor is responsible for leading and overseeing the end-to-end operational and administrative functions of the Service and Spare Parts departments. This role requires managing the complete spare parts lifecycle—from procurement (purchase request creation, forecasting, and pricing submission) to inventory management (receiving/shipping posting, cycle counts, and positive adjustments) and order fulfillment (Ecom and internal requests)

Job Responsibilities:

Daily Operations & Supervision:

• Systemic Data Management (ERP/CRM):
• Monitor, review, and finalize all relevant system postings, including Warehouse Shipment Posting and Warehouse Receipt Posting for received parts.
• Initiate Transfer Order Creation in Business Central, specifically managing spare parts processes via positive adjustments.
• Process Positive Adjustment Requests for spare parts when needed to rectify inventory records.
• Inventory & Procurement Workflow Management:
• Supervise all daily processing of Spare Parts Requests and perform direct validation of WMVT (Warranty/Manager Validated Transfers).
• Monitor the fulfillment of all incoming Ecom Spare Parts Orders to ensure timeliness and accuracy.
• Oversee the creation and routing of all necessary Purchase Requests, ensuring all signatory approvals are complete before forwarding to purchasing for PO creation.
• Manage the verification process for all Quotations, ensuring validation and completion by necessary signatories.
• Validation, Auditing, and Reporting:
• Verify and generate daily reports in Microsoft Dynamics 365 Business Central, specifically monitoring Warehouse Entries and Item Ledger Entries for the SVC-SPPA stream.
• Generate daily reports within Bitrix for the consistent tracking of service and overall operations.
• Perform auditing and validation on several critical reports, including checking Service Collection Reports, CSAT Reports, SDR (Service Delivery Report) documentation, and ensuring Replacement Job Order validations.
• Logistical & Technical Coordination:
• Review all generated Technical Reports, ensuring all necessary signatory completions are met.
• Lead supplier coordination through email, managing inquires regarding spare parts availability, requesting technical support (TS) and warranty reference (WR) documentation.
• Submit requests and analyze data regarding Spare Parts Landed Cost and SRP (Suggested Retail Price).
• Handle internal financial administrative tasks, specifically managing Revolving Fund Liquidation and Validation.

Minimum Qualifications:

• Preferably with a degree in Electronics & Communications Engineering, Business Management, or any other related 4-year course
• Must have at least three (3) years working experience in a customer service and technical environment
• Supplier/client relations exposure is a plus or experience with direct customer interaction is an added advantage
• Working experience in a service center - type business/ company is a plus
• Technical orientation and ability desired but not required

Job Type: Full-time