Service & Billing Coordinator II

Vertiv; Mandaluyong; On-site; PHP 312,000 - 469,000; Full time

Job summary

Vertiv is seeking a detail-oriented Billing & Invoicing professional in the Philippines to manage service requests, invoicing, and data accuracy. You will prepare Time and Material quotes, review site contracts, and coordinate with Customer Engineers, District Managers, and internal teams to ensure timely invoicing and revenue recognition.

You will monitor ticket progress, validate labor and material costs, and ensure proper documentation.

Qualifications

• Graduate of any Management or Business course or any other relevant field.
• Knowledgeable of basic Accounts Payable and Accounts Receivable process.
• Review and processing of PO and quotations.
• Working knowledge of Microsoft office applications such as Word, Excel, Power Point, Access Database
• Excellent phone and interpersonal skills
• Well-developed organizational skills, ability to handle multiple task and attention to details.
• Ability to work with minimum supervision
• Customer resolution skills

Responsibilities

• Service Request & Billing Execution: Create service requests/tickets from approved quotes, ensuring billing instructions, scopes of work, and customer details are captured accurately.
• Notify District Managers and District Operations Coordinators upon ticket creation and ensure alignment of service execution requirements.
• Monitor the progress of quoted service tickets by coordinating with District Operations Coordinators and technicians for job status and completion updates.
• Perform detailed review and billing of completed service requests, ensuring accuracy in labor, travel time, materials used, and service outcomes.
• Audit service performed by technicians to determine billability and ensure proper documentation.
• Revenue & Cost Accuracy: Validate and analyze revenue and cost recognition for quoted vs. actual services, ensuring correct timestamps, labor allocation, travel charges, material cost usage, and adjustments when needed.
• Identify discrepancies and proactively correct cost or revenue allocations to maintain financial accuracy.
• Data Management: Manage and update Install Base data, including Instance Numbers, Site Numbers, and Account Numbers, ensuring data consistency and accuracy across systems.
• Apply understanding of how Install Base data flows into downstream processes and address issues proactively.
• Create and update billing details of the customer.
• Order Entry & Service Request Creation: Create accurately and within the required turnaround time, following established processes and documentation requirements.
• Review submitted documentation for completeness and accuracy and coordinate with relevant stakeholders to resolve missing or incorrect information prior to SR creation.
• Ensure SRs are created with the correct service, billing, contract, warranty, and other applicable attributes to support downstream service execution and invoicing.
• Complexity: Coordinate with the Customer Engineers and Parts Department regarding parts used on the service ticket.
• Investigate disputed invoices and elevate to District Manager to work out resolution.
• Maintain a good communicative relationship with District managers, Customer Engineers, end user customers, outside sales representative and inter department colleagues
• Supervision: Set goals with Supervisor to ensure that teams grow along with the support being extended to the customers.
• Contribute to a culture of strong customer support, data accuracy, continuous improvement and process discipline across the team.

Skills

Interpersonal skills

Organizational skills

Customer resolution skills

Microsoft Office

Accounts payable/receivable knowledge

PO and quotations processing

Education

Management or Business degree

Tools

Microsoft Office

Job description

Vertiv is seeking a detail-oriented Billing & Invoicing professional in the Philippines to manage service requests, invoicing, and data accuracy. You will prepare Time and Material quotes, review site contracts, and coordinate with Customer Engineers, District Managers, and internal teams to ensure timely invoicing and revenue recognition.

You will monitor ticket progress, validate labor and material costs, and ensure proper documentation.