Service Billing & Operations Coordinator II

Vertiv Group; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vertiv is seeking a Billing Analyst in the Philippines to ensure timely review, audit, and invoicing of service tickets. The role involves creating quotes, monitoring service status, and coordinating with District Managers and Engineers to enable accurate revenue recognition.

Ideal candidates have accounting basics (AP/AR), PO/quote processing skills, and strong MS Office proficiency. This on-site position offers growth within Vertiv’s global digital infrastructure leadership.

Qualifications

• Graduate of any Management or Business course or any other relevant field.
• Knowledgeable of basic Accounts Payable and Accounts Receivable process.
• Review and processing of PO and quotations.
• Working knowledge of Microsoft Office applications such as Word, Excel, Power Point, Access Database
• Excellent phone and interpersonal skills
• Well-developed organizational skills, ability to handle multiple task and attention to details.
• Ability to work with minimum supervision

Responsibilities

• Create service requests/tickets from approved quotes, ensuring all billing instructions, scopes of work, and customer details are captured accurately.
• Notify District Managers and District Operations Coordinators upon ticket creation and ensure alignment of service execution requirements.
• Monitor the progress of quoted service tickets by coordinating with District Operations Coordinators and technicians for job status and completion updates.
• Perform detailed review and billing of completed service requests, ensuring accuracy in labor, travel time, materials used, and service outcomes.
• Audit service performed by technicians to determine billability (billable, contract-covered, warranty, or no-charge) and ensure proper documentation.
• Revenue & Cost Accuracy: Validate and analyze revenue and cost recognition for quoted vs. actual services, ensuring correct timestamps, labor allocation, travel charges, material cost usage, and adjustments when needed.
• Identify discrepancies and proactively correct cost or revenue allocations to maintain financial accuracy.
• Data Management: Manage and update Install Base data, including Instance Numbers, Site Numbers, and Account Numbers, ensuring data consistency and accuracy across systems.
• Apply strong understanding of how Install Base data flows into downstream processes (SR creation, billing, and revenue recognition) and address issues proactively
• Create and update billing details of the customer.
• Order Entry & Service Request Creation: Create accurately and within the required turnaround time, following established processes and documentation requirements.
• Review submitted documentation for completeness and accuracy and coordinate with the relevant stakeholders to resolve missing or incorrect information prior to SR creation.
• Ensure SRs are created with the correct service, billing, contract, warranty, and other applicable attributes to support downstream service execution and invoicing.
• Complexity: Coordinate with the Customer Engineers and Parts Department regarding parts used on the service ticket.
• Investigate disputed invoices and escalated to District Manager to work out on resolution.
• Maintain a good communicative relationship with District managers, Customer Engineers, end user customers, outside sales representative and inter department colleagues

Skills

Excellent phone skills

Interpersonal skills

Organizational skills

Ability to work with minimum Superv.

Attention to details

Education

Degree in Management or Business

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Vertiv is seeking a Billing Analyst in the Philippines to ensure timely review, audit, and invoicing of service tickets. The role involves creating quotes, monitoring service status, and coordinating with District Managers and Engineers to enable accurate revenue recognition.

Ideal candidates have accounting basics (AP/AR), PO/quote processing skills, and strong MS Office proficiency. This on-site position offers growth within Vertiv’s global digital infrastructure leadership.