Service Associate (Bank Teller)

RCBC; San Mateo; On-site; PHP 280,000 - 420,000; Full time

Job summary

RCBC is seeking an entry-level or fresh graduate to provide reliable over-the-counter services at the Business Center in San Mateo. The role emphasizes compliance with BSP/AMLA regulations, risk awareness, and precise transaction handling to support branch objectives.

The successful candidate will excel in customer engagement, maintain service standards, and contribute to process improvements while being willing to be assigned to San Mateo. Fresh graduates are welcome.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to handle complexity, efficient in decision-making, diligent, and strong time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and able to easily engage with people.
• Highly compassionate and committed to the organization, people, service orientation, and to order, quality, and accuracy.

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards (e.g., line wait, service time, error-free processing).
• Support process improvements and technology implementation across branch systems and ensure accurate policy compliance.
• Engage with clients to offer excellent customer service and experience.
• Perform administrative duties as delegated to you.

Skills

Customer service

Attention to detail

Time management

Decision making

Empathy

Compliance

Education

Bachelor's degree (4-year)

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: San Mateo

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: San Mateo

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.