Service Associate (Bank Teller)

RCBC; Butuan; On-site; PHP 223,000 - 312,000; Full time

Job summary

RCBC in Butuan City seeks a dedicated professional to provide over-the-counter services and ensure compliance with BSP/AMLA regulations. The role focuses on risk awareness and supporting branch initiatives while delivering excellent customer service to clients in the Business Center.

The candidate should have a 4-year degree and be ready to be assigned to Butuan City; fresh graduates are welcome. Strong attention to accuracy, order, and service quality are essential.

Qualifications

• Provides competent, timely and error-free over-the-counter services to customers
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures
• Supports business objectives through excellent customer service delivery and branch initiatives
• Willing to be assigned in Butuan City

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards
• Support in process improvements and technology implementations in branch systems
• Engage with clients to offer excellent customer service and experience
• Perform administrative tasks as delegated

Skills

Customer service

Regulatory compliance

Risk awareness

Communication

Education

Bachelor's degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Butuan City

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Butuan City

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.