Service Associate (Bank Teller)

RCBC; Tarlac City; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a front-line banking professional to provide competent, timely over-the-counter services at the Business Center. The role emphasizes regulatory compliance with BSP/AMLA and risk-aware practices to uphold policy standards.

The successful candidate will support business objectives through excellent customer service and branch initiatives, with willingness to be assigned to Capas location. Fresh graduates are welcome to apply.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Able to deal with complexity and practice effective time management.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and branch initiatives.

Skills

Customer service

Time management

Empathy

Security awareness

Attention to detail

Education

4-year degree

Job description

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.