Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Hermosa; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC's Branch Banking Operations team seeks a qualified individual to deliver prompt over-the-counter services, ensuring accuracy and compliance at all times. The role emphasizes customer experience, risk awareness, and adherence to BSP/ AMLA requirements across daily transactions.

The successful candidate will be willing to serve at multiple branches in Manila area, including Diliman, Katipunan, Visayas Ave, and surrounding sites, and contribute to branch objectives with integrity and service

Qualifications

• Graduate of any 4-year course.
• Fresh graduates welcome to apply.
• Strong customer service and attention to detail.
• Ability to comply with BSP/AML regulations.
• Willing to be assigned to multiple branch locations.

Responsibilities

• Provide over-the-counter banking services to customers.
• Ensure compliance with internal policies and regulatory rules.
• Maintain accurate processing of transactions and risk controls.
• Support branch objectives through quality service.

Skills

Customer service

Cash handling

Regulatory compliance

Risk awareness

Bank operations

Education

4-year degree

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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