Service Associate Bank Teller

RCBC; Calamba; On-site; PHP 279,000 - 391,000; Full time

Job summary

RCBC in the Philippines is seeking a Customer Service Associate for the Business Center. You will provide over-the-counter services to customers, ensuring accuracy and speed.

You will ensure compliance with BSP/AML and internal policies, manage risks, and support branch initiatives through excellent service. Fresh graduates can apply; willingness to work at Carmelray.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable of handling complex tasks with sound decision-making.
• Strong security awareness and accuracy.

Responsibilities

• Provide competent, timely over-the-counter services to customers.
• Ensure compliance with BSP/AML regulations and internal policies.
• Identify and mitigate risks by enforcing bank policies.
• Support branch objectives with excellent service delivery.

Skills

Customer service

Regulatory compliance

Risk management

Process improvement

Time management

Empathy

Education

Graduate of any 4-year course

Job description

Job Description:

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations:CARMELRAY

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Requirements: