Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Rizal; On-site; PHP 134,000 - 335,000; Full time

Job summary

Rizal Commercial Banking Corporation (RCBC) is seeking a Branch Banking Operations team member to provide over-the-counter services at the Business Center. You will handle transactions accurately, ensure regulatory compliance with BSP/AML rules, and help maintain service standards across assigned branch locations in Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd., and nearby areas.

You will engage with clients, support process improvements, and contribute to a secure,

Qualifications

• Graduate of any 4-year course.
• Fresh graduates welcome to apply.
• Capable of handling complexity with sound decision-making and strong time management.
• Has monitoring skills and security awareness.
• Empathic and able to engage with people.
• Compassionate, service-oriented, and committed to order, quality and accuracy.

Responsibilities

• Ensure efficiency aligned with the Business Center's service standards, including wait times and accurate transaction processing.
• Support process improvements and technology implementations in branch systems, following bank policies.
• Engage with clients and provide excellent customer service and experience.
• Work systematically to handle administrative tasks delegated to you.

Skills

Customer service

Attention to detail

Decision making

Time management

Empathy

Security awareness

Team player

Education

Bachelor's degree (4-year course)

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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