Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Antipolo; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Antipolo seeks a Branch Banking Operations professional to provide over-the-counter services, ensure compliance with BSP/AMLA regulations, and support branch objectives through excellent customer service. The role requires handling transactions efficiently and upholding bank policies.

Fresh graduates are welcome to apply. The candidate should be able to engage clients, monitor service standards, and contribute to process improvements and administrative tasks at the Business Center.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
• #LI-DP1

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions).
• Support in process improvement and technology implementation on all systems used in the branch and implement accurately in line with bank policies and procedures.
• Engage with the branch's clients and offer excellent customer service and experience.
• Perform administrative functions in a systematic manner.

Skills

Empathy

Customer service

Time management

Decision making

Security awareness

Attention to detail

Education

4-year degree

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Antipolo

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
• #LI-DP1