Service Associate (Bank Teller)

RCBC; San Pedro; On-site; PHP 240,000 - 360,000; Full time

Job summary

RCBC in the Philippines seeks a customer-service oriented professional to provide competent over-the-counter services at the Business Center. You will ensure compliance with BSP/AML rules and internal policies, while recognizing risks and supporting branch objectives with top-quality service.

Willing to be assigned to multiple locations such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., and Aurora Blvd.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make decisions.
• Diligent with good time management.
• Empathetic and able to engage with people.
• Strong sense of security awareness.

Responsibilities

• Provide competent, timely, error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal bank policies.
• Identify risk areas and mitigate risks through adherence to policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned to multiple branch locations (e.g., Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.).
• Contribute to process improvements and technology implementations within the branch.

Skills

Customer service

Time management

Decision making

Attention to detail

Empathy

People skills

Security awareness

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.