Service Associate (Bank Teller)

Rizal Commercial Banking Corporation (RCBC); Laguna; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Restaurant of work environment

Job summary

RCBC in Laguna invites applications for a Branch Banking Operations role based in the Laguna area. The position delivers over-the-counter services, ensures compliance with BSP/AMLA rules, and supports branch objectives.

You will be assigned to multiple branches such as Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., and Aurora Blvd., and you will engage with customers, uphold accuracy, and maintain security awareness.

Qualifications

• Graduate of any 4-year course.
• Capable to handle complexity with efficient decision-making.
• Has monitoring skills and security awareness.
• Empathic and able to engage with people.
• Compassionate and service-oriented with emphasis on order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers.
• Ensures compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by following bank policies and procedures.
• Supports business objectives through excellent customer service delivery and branch initiatives.
• Willing to be assigned in multiple locations: Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Skills

Empathy

Time management

Decision making

Attention to detail

Customer service

Education

4-year degree

Job description

Function

Branch Banking Operations

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: KATIPUNAN, VISAYAS AVE., DILIMAN, ANONAS, TIMOG AVE., AURORA BLVD.,

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.
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