Service Associate - Bank Teller

RCBC; Butuan; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in the Philippines is seeking an entry-level Customer Service Associate to assist customers, process transactions accurately, and uphold the branch's service standards in a fast-paced environment.

Fresh graduates are welcome; the role requires empathy, good communication, and diligent time management to handle multiple tasks and engage clients effectively while maintaining accuracy. You will also support process improvements and branch system operations.

Qualifications

• Graduate of any 4-year course; fresh graduates welcome.
• Strong empathy, good communication, and time management.
• Willingness to learn and adapt in a fast-paced banking environment.

Responsibilities

• Ensure efficiency to meet Service Standards and accurate, error-free transactions.
• Support process improvements and technology implementations on branch systems per policies.
• Engage clients and deliver excellent customer service and experience.
• Handle administrative functions in a systematic, careful manner.

Skills

Customer service

Communication

Empathy

Time management

Problem solving

Education

Bachelor's degree (any 4-year)

Tools

Banking software

Job description

If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

How You Will Contribute:

• Able to ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions, etc.).
• Can support various process improvements and technology implementations on all systems being used in the branch and implement them accurately in line with the prescribed policies and procedures of the bank.
• Capable of engaging the business centre's clients and offering excellent customer service and experience.
• Works in a systematic manner to keep up with the administrative functions delegated to him/her.

What Will Make You Successful:

• A graduate of any 4-year course. Fresh graduates are welcome to apply. An individual who is capable of dealing with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people. Highly compassionate and committed to the organisation, people- and service-oriented, and concerned about order, quality, and accuracy.