Service Associate (Bank Teller)

RCBC; Taytay; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in Taytay, Rizal, Philippines seeks a front-line associate to provide competent, timely over-the-counter services in the Business Center. The role emphasizes BSP/AMLA compliance and accurate, efficient transactions.

You will support branch objectives, manage risks, and engage customers with empathetic service. Fresh graduates are welcome; a 4-year degree is preferred. Willing to be assigned in Taytay.

Qualifications

• Able to ensure efficiency on par with the Business Center's Service Standards.
• Capable to engage clients with excellent customer service and experience.
• Details-oriented and able to process transactions accurately while following policies.

Responsibilities

• Provide competent, timely and error-free over-the-counter services in the Business Center.
• Ensure compliance with BSP/AMLA and other regulatory rules and internal policies.
• Recognize risk areas and help eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Attention to detail

Communication

Empathy

Education

4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Taytay

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.