Service Associate (Bank Teller)

RCBC; Calapan; On-site; PHP 156,000 - 234,000; Full time

Job summary

RCBC in the Philippines is seeking a customer service-focused team member for our Business Center. You will provide competent, timely, and error-free over-the-counter services to customers and ensure adherence to internal policies and regulatory requirements.

You will recognize risk areas and help eliminate risks by applying bank policies, and support business objectives through excellent service delivery and related initiatives.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates welcome.
• Able to deal with complexity and make efficient decisions.
• Diligent with strong time management.
• Empathic and able to engage with people.
• Committed to accuracy and service quality.

Responsibilities

• Provide competent, timely, error-free over-the-counter services in the Business Center.
• Ensure compliance with internal policies, BSP/AMLA regulations and other regulatory rules.
• Identify risk areas and eliminate risks by implementing bank policies and procedures.
• Support business objectives through excellent customer service and related initiatives of the branch.

Skills

Customer service

Policy compliance

Risk awareness

Time management

Empathy

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.