Service Associate (Bank Teller)

RCBC; Tarlac City; On-site; PHP 234,000 - 346,000; Full time

Job summary

RCBC in Capas, Philippines seeks a service-oriented team member to provide competent, timely over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA and internal policies, and help maintain risk controls.

Ideal candidates graduate of any 4-year course; fresh graduates are welcome. You will support branch objectives through excellent customer service and be willing to be assigned in Capas.

Qualifications

• Graduate of any 4-year course required.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent and manages time well.
• Empathic and able to engage with people.

Responsibilities

• Provide competent, timely, and accurate over-the-counter services to customers.
• Ensure compliance with internal policies and regulatory rules (BSP/AMLA).
• Identify risk areas and uphold bank policies and procedures.
• Support branch objectives through excellent customer service and service initiatives.
• Willing to be assigned in Capas.

Skills

Customer service

Attention to detail

Empathy

Time management

Decision making

Education

4-year course

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.