Service Associate (Bank Teller)

RCBC; Baliwag; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

RCBC, Baliuag Branch in the Philippines, is seeking a service-oriented team member to handle over-the-counter transactions in the Business Center.

You will ensure compliance with BSP/AMLA regulations, identify and mitigate risks by following bank policies, and support the branch's customer service objectives through accurate, timely service. Willing to be assigned to Baliuag and collaborate with colleagues to deliver quality banking experiences.

Qualifikationen

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Empathic and able to engage with people.
• Strong time management and organizational skills.

Aufgaben

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Identify risk areas and mitigate risks by following bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned in Baliuag.

Kenntnisse

Customer service

Time management

Risk awareness

Empathy

Attention to detail

Regulatory compliance

Ausbildung

4-year degree

Jobbeschreibung

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Baliuag

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Baliuag

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.