Service Assistant for Customer Care

Fast Autoworld Philippines Corporation - Mitsubishi Motors; Cagayan de Oro; On-site; PHP 201,000 - 290,000; Full time

Job summary

Fast Autoworld Philippines Corporation - Mitsubishi Motors is seeking a friendly Service Assistant to support customers and ensure a positive service experience at our Gusa, Cagayan de Oro City branch. You will handle inquiries, assist with service tasks, and maintain customer records with accuracy.

The ideal candidate communicates well, is reliable, and can work independently or in a team. Basic computer skills (MS Office and Excel) and a willingness to learn are important assets.

Qualifications

• Good communication and interpersonal skills.
• Customer-service oriented and approachable.
• Responsible, organized, and dependable.
• Able to work independently and as part of a team.
• Basic computer skills (MS Office and Excel).
• Previous customer service experience is an advantage.
• Willing to learn and undergo training.
• Area of assignment is in our FAPC Gusa, Cagayan de Oro City branch.

Responsibilities

• Assist customers with questions, requests, and concerns.
• Provide friendly and professional customer service.
• Respond to phone calls, messages, and customer inquiries.
• Handle customer complaints and help resolve issues.
• Assist with service-related tasks and daily operations.
• Maintain accurate customer records and information.
• Coordinate with other team members to ensure smooth service.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Reliability

Teamwork

MS Office

Excel

Customer service experience

Willingness to learn

Tools

MS Office

Excel

Job description

We are looking for afriendly, reliable, and customer-focused Service Assistantto join our team. The successful candidate will assist customers, handle inquiries, provide excellent service, and help ensure a positive customer experience.

Responsibilities:

• Assist customers with questions, requests, and concerns.

• Provide friendly and professional customer service.

• Respond to phone calls, messages, and customer inquiries.

• Handle customer complaints and help resolve issues.

• Assist with service-related tasks and daily operations.

• Maintain accurate customer records and information.

• Coordinate with other team members to ensure smooth service.

• Perform other duties as assigned.

Qualifications:

• Good communication and interpersonal skills

• Customer-service oriented and approachable

• Responsible, organized, and dependable

• Able to work independently and as part of a team

• Basic computer skills (MS Office and Excel)

• Previous customer service experience is an advantage

• Willing to learn and undergo training.

• Area of assignment is in our FAPC Gusa, Cagayan de Oro City branch.