Customer Service Assistant

LSERV Corporation; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A property management company in Quezon City is seeking a Customer Service Representative to attend to residents' needs and ensure satisfaction. Responsibilities include resolving issues, coordinating events, and assisting visitors. The ideal candidate has a degree in Tourism or Hospitality, strong communication skills, and flexibility for night shifts. Experience in customer service is a plus.

Qualifications

• Open 6 days a week and a night shift schedule.
• Previous experience in customer service is a plus.
• Can start ASAP.

Responsibilities

• Attend to the daily concerns of residents and ensure proper action is taken.
• Meet residents' needs, offer options, resolve problems, and provide feedback.
• Ensure full customer satisfaction.
• Follow-up and monitor completion of all maintenance service requests.
• Assist tenants and visitors in making arrangements for various services.
• Organize and coordinate all special/social events for tenants.
• Perform other tasks as assigned.

Skills

Strong communication skills

Ability to work in a team

Basic computer skills

Education

Graduate of BS Tourism, Hospitality, or Hotel Management

Job description

• Attends to the daily concerns of residents and ensures that proper action is always taken
• Meet residents' needs, offer options, resolve problems, and give feedback to residents
• Ensures full customer satisfaction.
• Performs follow-up and monitors completion of all maintenance service requests.
• Assists tenants, tenant-employees,s and visitors in making arrangements for various services, may it be inside or outside the property
• Organizes and coordinates all special/social events for tenants
• Performs such other tasks as may be assigned from time to time

Requirements

• Graduate of BS Tourism, Hospitality, or Hotel Management, or related course
• Open 6 days a week and a night shift schedule
• Strong communication skills
• Ability to work in a team
• Basic computer skills
• Previous experience in customer service is a plus
• Can start ASAP