Service Advisor (Body and Paint)

Toyota Fairview, Inc.; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

A leading automotive service provider in Quezon City is seeking a service representative. The role involves customer interaction at the service reception, performing vehicle diagnostics, and providing updates on repairs. Candidates should have graduated in Mechanical or Automotive Engineering, Marketing, or related fields. Fresh graduates are welcome, and previous experience is advantageous. This position requires excellent communication skills and a customer-focused mindset.

Qualifications

• Must be willing to work in Fairview, Quezon City.
• With experience in the same position is an advantage.
• Fresh Graduate are encouraged to apply.

Responsibilities

• Receives and entertains customers at the Service Reception counter.
• Perform initial diagnosing, road testing, and vehicle checks.
• Merchandise additional services, parts, and accessories to customers.
• Monitors work progress and provides updates to customers.
• Evaluates simple warranty concerns and resolves customer complaints.
• Inspect vehicles after repairs and ensure cleanliness before delivery.
• Explain completed work to customers and confirm satisfaction.
• Guide customers to the cashier for payment and discuss future maintenance steps.

Education

Graduate of Mechanical Engineering

Graduate of Automotive Engineering

Graduate of Marketing or any related course

Job description

DUTIES AND RESPONSIBILITIES

1. Receives and entertain customers at the Service Reception counter.

2. Perform initial diagnosing, road testing, and vehicle walk around and check listing of his own unit/s to be received.

3. Writes down legibly and clearly customers job request on the repair order with all the information’s necessary.

4. Merchandise additional services, parts and accessories to customers.

5. Explain all jobs to be done the labor, parts, materials and supplies charges and an estimated time of repair completion.

6. Monitors work progress and give updates/status of repair to customers.

7. Conducting on vehicle inspection confirming completion of repairs as well as vehicle cleanliness.

8. Explain job performed on the vehicle to the customers.

9. Conducting on vehicle inspection confirming completion of repairs as well as vehicle cleanliness inside/out.

10. Explain job performed on the vehicle to the customers showing quality of work done.

11. Guide or assists customer at the cashier’s office for payment.

12. Advises customers regarding future repairs and next preventive maintenance check-up.

13. Evaluates simple warranty concerns and problems.

14. Resolve and satisfies all customer complaints.

JOB QUALIFICATIONS

• Graduate of Mechanical Engineering, Automotive Engineering, Marketing or any related course.
• With experience in the same position is an advantage.
• Fresh Graduate are encouraged to apply.
• Must be willing to work in Fairview, Quezon City.