SERVICE ADVISOR (GENERAL JOB)

Toyota Makati Inc. : Toyota Bicutan Parañaque; Naga; On-site; PHP 201,000 - 335,000; Full time

Job summary

Toyota Makati Inc. in Parañaque is seeking an Automotive Service Advisor to be the primary contact for customers and the service workshop.

You will greet customers, document concerns, and coordinate with technicians to schedule and monitor work, while explaining maintenance and repair recommendations and providing clear cost estimates. The role requires strong customer service, automotive knowledge, and effective communication, with experience in a dealership or service center preferred.

Qualifications

• Strong customer service orientation with ability to build trust and long-term relationships.
• Solid understanding of vehicle maintenance and automotive repair concepts.
• Effective communication, active listening, and clear written documentation.
• Experience in an automotive dealership or service center is preferred.
• Basic technical knowledge of automotive systems and service intervals.
• Ability to manage multiple service jobs in a fast-paced environment.
• Proficiency with computer-based service management systems and office apps.

Responsibilities

• Greet customers and understand vehicle concerns; document service requests and repair orders.
• Coordinate with technicians to schedule and monitor work; provide cost and time estimates.
• Update customers on service progress and ensure timely vehicle release.
• Promote recommended services and products; maintain service records.
• Maintain a safe, organized, and professional service environment.

Skills

Customer service

Automotive knowledge

Communication skills

Dealership experience

Technical knowledge

Multitasking

Computer skills

Education

College diploma or vocational/technical training in automotive

Tools

Service management software

Job description

The Automotive Service Advisor is a full-time, on-site role based in Parañaque, responsible for serving as the main point of contact between customers and the service workshop. This role involves greeting customers, understanding their vehicle concerns, and accurately documenting service requests and repair orders. The Service Advisor coordinates with technicians to schedule and monitor work, explains maintenance and repair recommendations, and provides clear cost and time estimates. Daily tasks include updating customers on service progress, ensuring timely vehicle release, and addressing questions or issues to maintain high satisfaction. The role also requires maintaining service records, promoting recommended services and products, and supporting a safe, organized, and professional service environment.

Qualifications

• Strong Customer Service and Customer Satisfaction orientation, with the ability to build trust and maintain long-term client relationships.
• Solid understanding of Vehicle Maintenance and Automotive Repair concepts to accurately explain findings and recommendations to customers.
• Effective Communication skills, including active listening, clear verbal explanations, and professional written documentation.
• Previous experience in an automotive dealership or service center is highly preferred.
• Basic technical knowledge of automotive systems and manufacturer-recommended service intervals.
• Ability to manage multiple service jobs, prioritize tasks, and work effectively in a fast-paced environment.
• Proficiency with computer-based service management systems and common office applications.
• College diploma or vocational/technical training in automotive is required.
• Strong attention to detail, problem-solving mindset, and commitment to safety and quality standards.