Automotive Service Advisor

Suzuki Auto Kawit; Kawit; On-site; PHP 210,000 - 300,000; Full time

Job summary

Suzuki Auto Kawit is looking for a customer-oriented Service Advisor to greet customers, coordinate with technicians, and explain repair options and cost estimates within the dealership's after-sales department. The role requires strong communication, organization, and problem-solving skills to keep customers informed about service progress, provide cost-saving options, and ensure timely vehicle delivery.

You will inform customers of changes, assist in deciding to repair, and maintain updates,

Qualifications

• Graduate of any business course.
• Preferably with a strong understanding of automotive technology.
• Excellent customer service and communication skills.
• Strong organizational, decision-making, and problem-solving skills.
• With keen attention to detail.

Responsibilities

• Greeting customers and directing them to an available technician.
• Consulting with technicians about needed repairs and alternatives.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers about potential cost savings and warranty protections.
• Assisting customers when deciding to fix their cars through the dealership's shop.
• Informing customers of service changes or when their vehicle is ready for pickup.
• Coordinating service work to meet commitments to clients.
• Estimating cost and turnaround time, and maintaining customer updates.
• Carrying out other tasks within the after-sales department as needed.

Skills

Customer service

Communication

Organization

Problem solving

Education

Business course

Tools

Automotive knowledge

Job description

Job Description

• 1. Greeting customers and directing them to an available technician.
• 2. Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
• 3. Answering customer questions about service outcomes and consulting with technicians when necessary.
• 4. Informing customers about potential cost savings and warranty protections.
• 5. Assisting customers when deciding to fix their cars through the dealership's shop.
• 6. Informing customers of service changes or when their vehicle is ready to be picked up.
• 7. Internally coordinating service work to adhere to commitments made to clients.
• 8. Estimating cost and turnaround time, and maintaining customer updates to ensure smooth delivery of the vehicle.
• 9. Carry out other tasks within the after-sales department which may be required from time to time by the manager.

Job Qualifications

• 1. Graduate of any business course.
• 2. Preferably with a strong understanding of automotive technology.
• 3. Excellent customer service and communication skills.
• 4. Strong organizational, decision-making, and problem-solving skills.
• 5. With keen attention to detail.