Service Advisor

Nissan Commonwealth, Inc.; San Jose del Monte; On-site; PHP 180,000 - 320,000; Full time

Job summary

Nissan Commonwealth, Inc. is seeking a Service Advisor to deliver clear cost analyses for automotive repairs and routine maintenance.

You will communicate with customers to determine needed services, estimate timeframes, and keep clients informed throughout the repair process as technicians provide inputs and reference service intervals. The role emphasizes precise math for estimates, effective communication, scheduling, and coordinating transportation options as needed.

Qualifications

• Strong customer communication and interpersonal skills.
• Excellent attention to detail and accuracy in estimates.
• Basic math skills for calculating estimates and invoices.

Responsibilities

• Communicate with customers about recommended services.
• Prepare service estimates and promote routine maintenance and repairs.
• Follow up on unsold services and customer inquiries.
• Handle opening and closing duties.
• Schedule appointments, answer phones, and collect payments.

Skills

Customer communication

Attention to detail

Basic math

Appointment scheduling

Job description

About the role

Under limited supervision, the Service Advisor provides estimated cost analysis of automotive repairs and routine maintenance. Through effective communication with customers, the Service Advisor determines the services necessary, predicts the time needed for completion and stays in constant communication with the customer during the repair process. The Service Advisor determines services needed by accessing information obtained by technicians and referencing auto manufacture's service intervals.

Key responsibilities

• Effectively communicate with customers regarding services recommended

• Perform and prepare service estimates, sell routine maintenance and repair services

• Conduct follow-ups regarding unsold services and customer inquiries

• Perform opening and closing responsibilities

• Schedule appointments, answer phones and collect funds for services performed

• Assist with the coordination of alternate transportation, rental car reservations, shuttle etc.

• Read, analyze and interpret general business reports

• Write, present and respond to customers and staff members in a professional manner

• Compute basic math equations

• Perform other duties as requested

About you

• Demonstrates extreme attention to detail

• Ability to effectively communicate with customers

• Ability to compute basic math equations

• Willing to be assigned at San Jose del Monte, Bulacan