Service Administrator | Work from Office | Night Shift

Cloudstaff; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Comprehensive health and lifeInsurance

Up to 24 leave credits per year

Flexible leave credits for vacation/em

Company-provided PC/Laptop

Fiber internet connection

Annual performance review with salary增

Job summary

Cloudstaff is hiring a Service Administrator in Pampanga, Philippines. Work From Office with night shift.

You will coordinate with Operations, Service, Commercial, and Supply Chain to process quotations and work orders, maintain customer data, schedule preventative maintenance, and manage follow-ups and invoicing. The role requires 1–2 years in administration, strong MS Office skills, attention to detail, good communication, and knowledge of Dynamics 365 and Sage 500 is a plus.

Qualifications

• 1–2 years of experience in administration, clerical work, or office support.
• Knowledge of Microsoft Office applications.
• Strong attention to detail and accuracy in routine tasks.
• Good organizational and time management skills.
• Ability to follow instructions and work under supervision.
• Clear written and verbal communication skills.
• Ability to handle confidential information responsibly.
• Willingness to learn new systems, processes, and procedures.
• Knowledge of Microsoft Dynamics 365.
• Knowledge of Sage 500 and SM+ a plus.
• Basic understanding of accounting principles.

Responsibilities

• Coordinate with Operations, Service, Commercial, and Supply Chain Teams to provide a seamless customer experience through accurate and timely processing of service quotations and work orders.
• Field requests via phone, email and web for service and create Case, Quote, and Work Order.
• Prepare and send accurate quotations for customer service requests, including but not limited to, Field Service Repairs, Shop Repairs, and Preventative Maintenances.
• Maintain master customer data such as asset information, customer account information, customer contact, preferred channel of communication, etc.
• Proactively schedule preventative maintenance services according to SOP.
• Follow up with customers who have received quotations according to SLA to ensure receipt and determine if they would like to proceed with service. If applicable, adjust quotations based on customers’ needs and requirements.
• Follow up with customers to obtain Purchase Orders for services according to SLA; update quotations and work orders upon receipt of PO, including attaching PO to related records.
• Provide updates to customers on status of shop repairs according to SLA.
• Track open work orders pending parts; follow up with internal personnel on status; maintain status of work orders in system and provide updates to customers.
• Maintain service documentation. Notify Technicians on a weekly basis regarding missing paperwork.
• Positively impact cashflow by invoicing completed work orders.
• Assist Finance department with research for invoice disputes and inquiries. Confirm when credits are needed, seeking approval from appropriate supervisor as required.

Skills

Admin experience

MS Office

Attention to detail

Organizational skills

Communication skills

Follow instructions

Confidential information handling

Willingness to learn

Microsoft Dynamics 365

Sage 500

SM+

Accounting basics

Tools

Microsoft Office

Microsoft Dynamics 365

Sage 500

SM+

Job description

We’re Hiring: Service Administrator

Role: Service Administrator
Work Arrangement: Work From Office
Location: Philippines - Pampanga
Schedule: Night Shift

Job description

Coordinate with Operations, Service, Commercial, and Supply Chain Teams to provide a seamless customer experience through accurate and timely processing of service quotations and work orders.

Essential functions

• Field requests via phone, email and web for service and create Case, Quote, and Work Order.
• Prepare and send accurate quotations for customer service requests, including but not limited to, Field Service Repairs, Shop Repairs, and Preventative Maintenances.
• Maintain master customer data such as asset information, customer account information, customer contact, preferred channel of communication, etc.
• Proactively schedule preventative maintenance services according to SOP.
• Follow up with customers who have received quotations according to SLA to ensure receipt and determine if they would like to proceed with service. If applicable, adjust quotations based on customers’ needs and requirements.
• Follow up with customers to obtain Purchase Orders for services according to SLA; update quotations and work orders upon receipt of PO, including attaching PO to related records.
• Provide updates to customers on status of shop repairs according to SLA.
• Track open work orders pending parts; follow up with internal personnel on status; maintain status of work orders in system and provide updates to customers.
• Maintain service documentation. Notify Technicians on a weekly basis regarding missing paperwork.
• Positively impact cashflow by invoicing completed work orders.
• Assist Finance department with research for invoice disputes and inquiries. Confirm when credits are needed, seeking approval from appropriate supervisor as required.

Qualifications and requirements

• 1–2 years of experience in administration, clerical work, or office support
• Knowledge of Microsoft Office applications
• Strong attention to detail and accuracy in routine tasks
• Good organizational and time management skills
• Ability to follow instructions and work under supervision
• Clear written and verbal communication skills
• Ability to handle confidential information responsibly
• Willingness to learn new systems, processes, and procedures
• Knowledge of Microsoft Dynamics 365
• Knowledge of Sage 500 and SM+ a plus
• Basic understanding of accounting principles

Non-negotiable skills and requirements

• Ability to provide Outstanding Customer Service, and multi-task
• High attention to detail, and strong problem solving abilities
• Ability to communicate effectively via email and telephone

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
  Why Cloudstaff is the #1 Workplace?
  Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.