Level 1 Tech Support

Cloudstaff; Angeles; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Annual performance review with salary increase

Weekly office perks including free coffee

In-house psychiatrist available for support

Job summary

A leading outsourcing company in the Philippines is seeking a Level 1 Tech Support to join their team. In this role, you will maintain and monitor computer networks, diagnose hardware and software faults, and log customer queries. The ideal candidate should be proactive, self-motivated, and possess strong English communication skills. The company offers comprehensive health insurance, flexible leaves, and unlimited cash incentives for referrals, fostering both professional growth and well-being.

Qualifications

• Must be self-motivated with plenty of initiative.
• Experience in typical troubleshooting for business environments.
• Capable of managing software solutions like Microsoft 365 and antivirus solutions.

Responsibilities

• Maintain and monitor computer networks and systems.
• Log queries of customers and employees.
• Diagnose and solve hardware or software faults.
• Respond to call-outs in a timely manner.
• Test new technology and tools before deployment.
• Perform electrical safety checks on equipment.
• Respond to call-outs promptly and follow setup diagrams to fix faults.
• Support pre-sales tasks when needed.

Skills

Good English

Proactive

Flexible with working schedules

Critical thinking

Detailed oriented

Critical thinking

Tools

Microsoft 365

Datto BCDR

Avanan or similar

Sophos or similar

VOIP solutions

Job description

We’re Hiring: Level 1 Tech Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for Level 1 Tech Support to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Level 1 Tech Support

Work Arrangement

Work from Office

Location

Philippines - Angeles (Pampanga)

Schedule

Morning shift

Key Responsibilities

This is a Work From Office role based in Angeles City.

• Maintenance and monitoring of computer networks and systems.
• Logging the queries of customers and employees.
• Analysis of call logs in order to discover any underlying issues or trends.
• Diagnosing and solving hardware or software faults.
• Testing and evaluating new technology.
• Performing electrical safety checks on the company’s computer equipment.
• Responding to call‑outs in a timely fashion.
• Following instructions, either written or in diagram form, in order to set up a
• System or fix a fault.
• Pre‑sales tasks

Qualification and requirements

• Probably need a voip phone, they can ship one up if needed
• Candidate needs to be flexible re occasional Saturday morning work (take time off in lieu the following week)
• They also want someone who wants to grow, Platypus will pay for external training courses (assuming the staff do the training in their own time)
• Good English
• Good phone manner and able to take notes properly (detailed oriented skill)
• Proactive
• Self‑motivated with plenty of initiative
• Capable of critical thinking

Non‑negotiable skills & requirements

• Typical troubleshooting and support for business environments,
• including printers, networks, routers, PCs, and
• Windows environments and typical common software
• Managing various SaaS solutions such as:
• Microsoft 365
• Datto BCDR
• Email security solutions (e.g., Avanan or similar)
• Antivirus solutions (e.g., Sophos, Sentinel, or similar)
• VOIP solutions

Perks & Benefits (Work From Office/Hybrid)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid‑Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company‑provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work‑life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In‑house psychiatrist available to support employees' well‑being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

• Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well‑being.

Why Cloudstaff is the #1 Workplace?

• Award‑winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work‑life balance with flexible schedules, meaningful perks and a collaborative team environment.