eCommerce Assistant | Work From Home | Morning Shift

Cloudstaff; Metro Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Flexible leave credits

Career advancement

Annual salary increase

Company PC/Laptop provided

Fiber internet connection

Referral incentives

Employee social clubs

Job summary

Cloudstaff is hiring an eCommerce Assistant for a remote, work-from-home role in the Philippines. You will monitor order notifications, coordinate with vendors, and process payments securely using Airwallex, while maintaining data accuracy and SOP compliance.

The role also supports CRM data entry, vendor onboarding, and general admin tasks across multiple business units, with adaptability for shifting schedules and potential EMEA/AMER coverage.

Qualifications

• Highly detail-oriented and precise with data, addresses, and payments.
• Process-driven, follows SOPs and structured workflows.
• Reliable and organized; able to manage tasks independently.
• Strong written English for WhatsApp and email communication.
• Adaptable, able to support different business areas as needed.

Responsibilities

• Order Dispatch: monitor shared inbox for New Order, identify vendors in location via CRM, contact vendors via WhatsApp with templates, generate single-use virtual cards via Airwallex, share payment and delivery info, ensure SOP-compliant processing.
• Operations & Admin Support: CRM data entry and database management, vendor onboarding, general admin across units, assist with ad hoc tasks.

Skills

Detail oriented

Process-driven

Reliable & organized

Strong written communication

Adaptable

Respond.io experience

Airwallex familiarity

Tools

Respond.io

Airwallex

Job description

We’re Hiring: eCommerce Assistant

Role: eCommerce Assistant Work Arrangement: Work from Home Location: Philippines - Makati/Ortigas/Pampanga/Cebu/Davao/Bacolod Schedule: Morning Shift

Job description:

We are a growing global e-commerce gifting business operating, specialising in flowers, chocolates, and curated gift items. As our order volume scales, we are looking for a reliable and detail-oriented to support our day-to-day operations.

Key Responsibilities

Order Dispatch (Primary Function):

• Monitor a shared inbox for automated “New Order” notifications
• Use our CRM system (Respond.io) to identify suitable vendors in the customer’s delivery location
• Contact vendors via WhatsApp using pre-written templates to confirm order fulfilment
• Generate single-use virtual credit cards via Airwallex for vendor payments
• Accurately share payment details and delivery information with vendors
• Ensure orders are processed efficiently and in line with internal SOPs

Operations & Admin Support (Secondary Function):

• Assist with CRM data entry and database management
• Support vendor onboarding and information tracking
• Provide general administrative support across multiple business units
• Assist with ad hoc operational tasks as required

Qualifications and requirements:

About You

• Highly detail-oriented: You are precise and accurate, especially when handling data, addresses, and payments
• Process-driven: You are comfortable following structured workflows and SOPs without deviation
• Reliable & organised: You can manage tasks independently and maintain consistency in execution
• Strong written communication skills: Confident in written English for WhatsApp and email communication
• Adaptable: Willing to support different areas of the business as needs evolve

Skills & Experience

• Experience with CRM systems (e.g. Respond.io or similar) is a plus
• Familiarity with payment platforms (e.g. Airwallex) is advantageous but not required
• Previous experience in e-commerce, operations, or administrative roles is preferred
• Comfortable working in a fully remote, digital environment

Non-negotiable skills and requirements:

• Experience in ecommerce
• Proficient with ecommerce platforms and Microsoft Office Suite

Additional Note:

• This is a flexi sched role, meaning - shift time might change and the staff might be required to cover EMEA or AMER shift later on
• We need a candidate who can adopt to changes
• must be willing to report to the nearest office for BCP

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueledSuperb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
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  Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.