Client Liaison Officer | Work From Home | Morning Shift

Cloudstaff; Metro Manila; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare and life insurance

Flexible leave credits

WFH perks boxes and parties

Career advancement opportunities

Annual salary review

Company-provided PC/Laptop and fast IN

Tech-on-wheels support

Employee social clubs

International career growth

Referral incentives

Mental wellness EAP

In-house psychiatrist

Employee Share Units program

Cloudstaff Dream Points

Job summary

Cloudstaff is hiring a Client Liaison Officer to deliver client services for employment health assessments. You will review medical paperwork, liaise with providers, and prepare documentation for the AHS clinical team, while maintaining patient files and ensuring compliance.

You will work from home with a morning shift, handling confidential information and collaborating with doctors, health professionals, and clients to meet timelines and quality standards.

Qualifications

• Previous experience in client services delivery with a strong customer service orientation.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities while meeting deadlines.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to handle confidential and sensitive medical information with discretion.
• Strong organisational and time management skills.
• Ability to work independently, demonstrate initiative, and proactively resolve issues.
• Previous experience in Occupational/Environmental Medicine or Health Industry background.

Responsibilities

• Deliver client services related to employment health assessments with high customer satisfaction.
• Review and quality-check medical paperwork for completeness.
• Liaise with medical providers to retrieve missing information and follow up delays.
• Process medical assessments and prepare documentation for the clinical team.
• Maintain accurate patient files and documentation.
• Ensure all medical reports comply with standards and regulations.
• Track cases in the CRM (ROLF) and update status.
• Dispatch completed assessments to clients as required.
• Handle client queries and urgent assessments within deadlines.
• Support QIR reporting and flag quality breaches.
• Collaborate with internal teams, doctors and clients.

Skills

Client services

Communication skills

Attention to detail

Time management

Organisational skills

Independent work

Initiative

Occupational/Environmental Medicine bg

Tools

Excel

Word

Outlook

Job description

We’re Hiring: Client Liaison Officer

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! Join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?

Role

Client Liaison Officer

Work Arrangement

Work from Home

Location

CS Philippines - Makati/Ortigas/Pampanga/Cebu/Davao

Schedule

Morning Shift

Job description

• Deliver client services relating to employment health assessments, ensuring a high level of customer service and client satisfaction.




• Review and quality-check medical paperwork, identifying missing information or unanswered questions.




• Liaise with medical providers to retrieve missing information and follow up on delayed medical documentation.




• Process medical assessments and prepare documentation for review by the AHS clinical team.




• Maintain accurate and up-to-date patient files, records, and documentation.




• Ensure all medical documentation and reports comply with relevant standards, guidelines, and legislative requirements.




• Track and manage active cases through the cloud-based CRM database (ROLF).




• Update the CRM system with relevant case information and provide regular status updates.




• Dispatch completed medical assessments to clients as required.




• Follow client-specific work instructions and processing requirements.




• Handle client queries and complaints promptly, ensuring urgent assessments are actioned within the required timelines.




• Assist with QIR reporting and identify and report quality breaches.




• Work collaboratively with internal teams, doctors, allied health professionals, medical providers, and clients.

Non-negotiable skills and requirements

• Previous experience in client services delivery with a strong customer service orientation.




• Excellent written and verbal communication skills.




• Strong attention to detail and ability to manage competing priorities while meeting deadlines.




• Proficiency in Microsoft Excel, Word, and Outlook.




• Ability to handle confidential and sensitive medical information with discretion.




• Strong organisational and time management skills.




• Ability to work independently, demonstrate initiative, and proactively resolve issues.




• Previous experience in the Occupational and Environmental Medicine industry or Health Industry background.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment




• Flexible leave credits which may be used for vacation, emergency and sick leaves




• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueledSuperb and exciting Mid-Year Parties – with items to give away and cash prizes!




• Endless opportunities for career advancement




• Annual Performance Review with Salary Increase




• We set you up for success with a company-provided PC/Laptop and fiber internet connection




• Tech-on-wheels Support




• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues




• International career growth and connections




• Unlimited cash incentives for hired referrals




• Mental Wellness Employee Assistance program through Lifeworks




• In-house psychiatrist available to support employees' well-being




• Become part of the Employee Share Units program




• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
  Cloudstaff : Build Your Career, Anywhere
  Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
  Why Cloudstaff is the #1 Workplace?
  Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
  Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
  Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.