Support Specialist Tier 1 (UK) | Hybrid | Makati

Cloudstaff Philippines Inc.; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career growth

Shifting schedules

Office perks

Team events

Performance reviews

Company-provided equipment

Referral incentives

Job summary

Cloudstaff Philippines Inc. is seeking a Support Specialist to join our team and provide software support to US-based customers. You will maintain product knowledge, distinguish user vs. system issues, and resolve or escalate queries while delivering timely updates and ensuring SLA compliance.

Join a high-energy, 24/7 operation with a focus on excellent customer service, collaboration with peers, and opportunities for growth within a vibrant offshore workplace environment.

Qualifications

• Experience using Zendesk and Microsoft Office is required.
• Excellent verbal and written communication skills.
• Strong teamplayer with dependable, flexible attitude.
• Able to work shifting schedules in 24/7 operations.
• Highly organized and responsive in fast-paced environments.

Responsibilities

• Provide software support to US-based customers.
• Maintain strong knowledge of our products and system functionality.
• Identify user-related versus system-related issues accurately.
• Resolve or escalate queries appropriately.
• Provide timely case updates to customers.
• Meet and maintain Service Level Agreements consistently.
• Serve as a primary responder to incoming support calls.
• Collaborate closely with fellow support technicians.
• Provide technical assistance and user training.
• Deliver excellent customer service and build strong relationships.

Skills

Zendesk

Microsoft Office

Verbal communication

Written communication

Team player

24/7 shift readiness

Organized

Tools

Zendesk

Microsoft Office

Job description

Job Description

We are currently on the lookout for a new Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere!

• Provide software support to US-based customers.
• Maintain strong knowledge of ourproducts and system functionality.
• Identifyuser-related versus system-related issues accurately.
• Resolve or escalte queries appropriately.
• Provide timelycase updates to customers.
• Meet and maintainService Level Agreements consistently.
• Serve as a primaryresponder to incoming support calls.
• Collaborate closely with fellow support technicians.
• Provide technical assistanceand user training.
• Deliver excellent customer service and build strong relationships.

Qualifications and Requirements

• Experience using Zendesk and Microsoft Officerequired.
• Has excellent verbal and written communication skills.
• Strong teamplayer with dependable, flexible attitude.
• Able to work shifting schedules in 24/7 operations.
• Highly organized and responsive in fast-paced environments.

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Up to 24 leave credits per year
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment