Senior Workplace Experience Manager

TOA Global Pty; Mabalacat; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Service Leave

HMO & Life Insurance

Career Growth

Job summary

TOA Global in Clark, Pampanga is seeking a Senior Workplace Experience Manager to lead operations, facilities, engineering and maintenance across assigned properties onsite. You will partner with the Director of Workplace Experience to uphold cleanliness, safety and high service standards for employees and guests.

The role requires a proven track record in facilities or premium operations, strong leadership, OSH expertise, budget oversight, and the ability to manage diverse teams including

Qualifications

• 7+ years in leadership roles in facilities management, hospitality, or premium operations.
• 5+ years leading OSH-compliant teams.
• 3+ years in project management with strong stakeholder engagement.

Responsibilities

• Drive operational consistency across properties and maintain 52-week maintenance calendar.
• Lead OSH programs, emergency response, clinic management, and regulatory compliance.
• Manage budgets, vendor spend, and contract compliance to optimize resources.
• Direct and mentor site teams including supervisors, technicians, housekeeping and security.
• Act as escalation point for incidents and customer disputes; ensure quick, effective resolutions.
• Monitor KPIs to meet SLAs, CSAT, and service quality targets.

Skills

Leadership

People management

Facility management

OSH regulations

Budget oversight

Contract management

Communication in English

Tools

Building Management Systems

Job description

## **Senior Workplace Experience Manager****Location:** Clark, Pampanga**Work Arrangement:** Onsite**Shift:** Shifting Schedule**Salary Range:** Competitive### **Unlock Your Potential!**At **TOA Global**, we empower accounting firms across the globe to thrive by matching exceptional offshore talent with industry-leading clients. We offer a dynamic, supportive environment where professionals can build rewarding, long-term global careers while delivering extraordinary results.As a **Senior Workplace Experience Manager**, you will serve as the primary operational leader across assigned TOA properties, supporting the Director of Workplace Experience. In this high-impact role, you will oversee administrative, facilities, engineering, and maintenance operations while providing strategic direction to local teams. Acting as a subject matter expert, you will champion a world-class physical environment that upholds strict cleanliness, safety, security, and operational standards, ensuring every employee and guest experiences the highest standard of service.### **Your Impact*** **Operations & Facility Management:** Drive operational consistency, showroom facility standards, site uptime, and 52-week maintenance calendar compliance across assigned property locations.* **Health, Safety & Compliance:** Lead Occupational Safety and Health (OSH) programs, emergency response, clinic management, and ensure 100% regulatory compliance with government entities including PEZA, CDC, LGU, DOLE, and DENR.* **Financial & Budget Management:** Manage financial and expense allocations, ensuring strict budget adherence, vendor spend contract compliance, cost optimization, and resource efficiency.* **Leadership & People Development:** Direct and mentor local teams—including Site Facility Supervisors, Concierge Assistants, Technicians, Housekeeping, and Security—fostering engagement, retention, and high performance.* **Incident & Crisis Management:** Act as the primary point of escalation for emergency situations, utilizing rapid judgment and structured problem-solving to resolve site incidents and customer disputes.* **Metrics & Service Quality:** Monitor key performance indicators to consistently hit target SLAs, CSAT, eNPS, and process standardization goals.### **What You Bring*** **The Experience:** Minimum 7 years of essential leadership experience in facilities management, hospitality, customer experience, or premium commercial operations, alongside at least 7 years in people management, 5 years leading OSH-compliant teams, 5 years managing regulatory agency relationships (PEZA, CDC, DOLE, DENR), and 3 years in project management.* **The Credentials:** Professional background with a demonstrated track record of leading large operational teams and executing complex facility, administrative, and engineering management strategies.* **Technical Mastery:** Expertise in building management systems, OSH regulations, government compliance reporting, budget oversight, contract management, and interpreting architectural or building plans.* **The Mindset:** A result-driven, ethical leader with high emotional intelligence, excellent judgment under pressure, strong moral standards, and the agility to navigate change in a fast-paced environment.* **Communication Prowess:** Confident verbal and written English communication skills, with the ability to write formal reports, lead business presentations, and collaborate effectively with executive leaders and external stakeholders.### **Why You’ll Love It Here*** **Time for You:** Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your \"Me time.\"* **Tenure Recognition Program:** Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.* **Health & Security:** Comprehensive HMO and Life Insurance coverage from day one.* **Work-Life Balance:** Structured shifting schedule designed to maintain continuous site leadership and operational excellence.* **Career Growth:** Strategic leadership opportunities, continuous executive exposure, and clear pathways for career progression in workplace experience management.* **Hub & Office Amenities:** Modern, well-equipped hub environment in Clark, Pampanga, tailored for on-site team collaboration, safety, and productivity.