Senior Workplace Experience Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Incentive leaves

HMO & life cover

Career growth

Office amenities

Work-life balance

On-site hub

Job summary

TOA Global is seeking a Senior Workplace Experience Manager to lead operations, facilities, and safety across assigned properties in Clark, Pampanga. You will oversee administrative, engineering, and maintenance functions, drive compliance, and foster a world-class environment for employees and guests.

This onsite leadership role requires 7+ years in facilities or hospitality operations, strong OSH knowledge, and proven team development.

Qualifications

• Minimum 7 years of leadership experience in facilities, hospitality, or premium operations.
• Strong track record in managing large operational teams and projects.
• Expertise in OSH regulations, budgeting, and regulatory reporting.

Responsibilities

• Drive operational consistency and facility standards across properties.
• Lead OSH programs, emergency response, and regulatory compliance.
• Manage budgets, vendor contracts, and cost optimization.
• Direct and mentor local teams to high performance.
• Serve as escalation point for incidents and crises.
• Monitor KPIs to hit SLAs, CSAT, and service quality targets.

Skills

Leadership

People Management

OSH Compliance

Regulatory Relationships

Project Management

Facilities Management

Communication

Tools

Building Management Systems

Job description

Senior Workplace Experience Manager

Location: Clark, Pampanga

Work Arrangement: Onsite

Shift: Shifting Schedule

Salary Range: Competitive

Unlock Your Potential!

At TOA Global, we empower accounting firms across the globe to thrive by matching exceptional offshore talent with industry-leading clients. We offer a dynamic, supportive environment where professionals can build rewarding, long-term global careers while delivering extraordinary results.

As a Senior Workplace Experience Manager, you will serve as the primary operational leader across assigned TOA properties, supporting the Director of Workplace Experience. In this high-impact role, you will oversee administrative, facilities, engineering, and maintenance operations while providing strategic direction to local teams. Acting as a subject matter expert, you will champion a world-class physical environment that upholds strict cleanliness, safety, security, and operational standards, ensuring every employee and guest experiences the highest standard of service.

Your Impact

• Operations & Facility Management: Drive operational consistency, showroom facility standards, site uptime, and 52-week maintenance calendar compliance across assigned property locations.
• Health, Safety & Compliance: Lead Occupational Safety and Health (OSH) programs, emergency response, clinic management, and ensure 100% regulatory compliance with government entities including PEZA, CDC, LGU, DOLE, and DENR.
• Financial & Budget Management: Manage financial and expense allocations, ensuring strict budget adherence, vendor spend contract compliance, cost optimization, and resource efficiency.
• Leadership & People Development: Direct and mentor local teams—including Site Facility Supervisors, Concierge Assistants, Technicians, Housekeeping, and Security—fostering engagement, retention, and high performance.
• Incident & Crisis Management: Act as the primary point of escalation for emergency situations, utilizing rapid judgment and structured problem‑solving to resolve site incidents and customer disputes.
• Metrics & Service Quality: Monitor key performance indicators to consistently hit target SLAs, CSAT, eNPS, and process standardization goals.

What You Bring

• The Experience: Minimum 7 years of essential leadership experience in facilities management, hospitality, customer experience, or premium commercial operations, alongside at least 7 years in people management, 5 years leading OSH‑compliant teams, 5 years managing regulatory agency relationships (PEZA, CDC, DOLE, DENR), and 3 years in project management.
• The Credentials: Professional background with a demonstrated track record of leading large operational teams and executing complex facility, administrative, and engineering management strategies.
• Technical Mastery: Expertise in building management systems, OSH regulations, government compliance reporting, budget oversight, contract management, and interpreting architectural or building plans.
• The Mindset: A result‑driven, ethical leader with high emotional intelligence, excellent judgment under pressure, strong moral standards, and the agility to navigate change in a fast‑paced environment.
• Communication Prowess: Confident verbal and written English communication skills, with the ability to write formal reports, lead business presentations, and collaborate effectively with executive leaders and external stakeholders.

Why You’ll Love It Here

• Time for You: Enjoy 21 Total Annual Service Incentive Leaves, flexible to use for travel, emergencies, or anything you may need for your Me time.
• Tenure Recognition Program: Celebrate your milestones with us; on your 2nd year, choose between a cash reward or one free HMO dependent.
• Health & Security: Comprehensive HMO and Life Insurance coverage from day one.
• Work-Life Balance: Structured shifting schedule designed to maintain continuous site leadership and operational excellence.
• Career Growth: Strategic leadership opportunities, continuous executive exposure, and clear pathways for career progression in workplace experience management.
• Hub & Office Amenities: Modern, well‑equipped hub environment in Clark, Pampanga, tailored for on‑site team collaboration, safety, and productivity.