Senior Workforce Technology Manager - AI & Hybrid

1901 Genpact Services LLC (Philippines branch); Quezon; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Job summary

Genpact is seeking a Sr. Manager - Workforce Management to lead design, build, and delivery of WFM activities. You will own end-to-end reporting, drive client discussions, and implement new technologies to optimize performance across multiple projects.

The role requires strategic leadership, capacity planning, and collaboration with cross-functional teams to align workforce strategies with business goals, in a hybrid work setup in the Philippines.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications
• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Responsibilities

• Plan, Design, Build and deliver on WFM activities and process.
• Drive client discussion on requirements and build solution bases gaps in WFM process.
• Own end-to-end reporting and MIS delivery for multiple projects.
• Be responsible for ensuring the timeliness and accuracy of the all reports.
• Lead meeting and develop agenda for various functions to review performance and efficiency.
• Provide transparency and instructions to your team on the expectations for functions.
• Identify and removeredundancies in the process for effective delivery.
• Develop a strategy for redefining WFM goals bases the client and business requirements.
• Lead the way in implementing new technologies in operations.
• Design road map to develop the teammembersand get them ready to scale upbases requirements.
• Design and build performance metrics and set up benchmarks.
• Ensure timeliness and accuracy delivery to customer.
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate.
• Develop and implement workforce management strategies; Conduct capacity planning and workforce forecasting; Manage scheduling activities to meet service level objectives; Analyze and optimize workforce performance metrics; Lead a team of workforce management specialists; Collaborate with cross-functional teams to align workforce strategies with business goals.

Skills

Agile

Change Management

Client relations

Collaboration tools

Critical thinking

Data literacy

Data visualization

Executive presence

Generative AI

People leadership

Personal effectiveness

Stakeholder management

Storytelling

Language English

English language proficiency

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Job description

Genpact is seeking a Sr. Manager - Workforce Management to lead design, build, and delivery of WFM activities. You will own end-to-end reporting, drive client discussions, and implement new technologies to optimize performance across multiple projects.

The role requires strategic leadership, capacity planning, and collaboration with cross-functional teams to align workforce strategies with business goals, in a hybrid work setup in the Philippines.