URGENT Workforce Management, Assistant Manager | Hybrid to On-Site

Genpact Services LLC; Taguig; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Genpact is inviting applications for the role Work Force Management - Assistant Manager in the Philippines. The role focuses on monitoring schedules, adherence, attendance, and reporting to ensure service levels are met across sites.

Ideal candidates have college graduate status with experience in Workforce Management, strong communication, and proficiency in Excel and Power Apps. The position emphasizes process improvements and Lean/Six Sigma collaboration.

Qualifications

• College graduate with relevant Workforce Management experience.
• Excellent verbal and written communication skills.
• Strong Excel and presentation abilities.
• Attention to detail with fast response times.

Responsibilities

• Monitors and manages activities to support service level agreements for Philippines.
• Monitors real-time agent schedule adherence.
• Monitors attendance.
• Develops and maintains scheduling information.
• Scheduling, re-scheduling and optimization of meetings, coaching and other activities.
• Optimizes breaks the day of or day before the actual schedule.
• Conducts root cause analysis of SLA deviations, action plan development and resolution.
• Produces and analyzes daily efficiency reports.
• Publish reports required by stakeholders.
• Attends centralized or site management meetings, as required.
• Supports process improvements, Lean/Six Sigma projects.
• Other assigned tasks as required by the business.

Skills

Communication skills

Excel

Presentation skills

Attention to detail

Workforce management

Education

College degree

Tools

Microsoft Power Apps

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change - we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role Work Force Management - Assistant Manager

Responsibilities

• Monitors and manages activities to support service level agreementsfor Philippines

• Monitors real-time agent schedule adherence

• Monitorsattendance

• Develops and maintains scheduling information.

• Scheduling, re-scheduling and optimization of meetings, coaching and other activities

• Optimizes breaks the day of or day before the actual schedule

• Conducts root cause analysis of SLA deviations, action plan development and resolution

• Produces and analyzes daily efficiency reports

• Publish reports required by stakeholders

• Attends centralized or site management meeting, as required

• Supports process improvements, Lean/Six Sigma projects

• Other assigned tasks as required by the business

Qualifications we seek in you!

Minimum qualifications

• College Graduate

• Provenrelevant experiencein Workforce Management

• Excellent comm. skills - Verbal & Written

• Good Excel/Presentation skills

• Eye for detail and quick response time

Preferred qualifications

• Goodexperienceas Business Analyst

• Good people connect with outstanding PR skills

• Ability to drive compliance & process adherence

• Employee Lifecycle Management, Employee Relations, Microsoft Power Apps, Recruiting, Strategic Planning, Talent Acquisition, Workforce Planning

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter

• Make an impact - Help global enterprises solve business challenges that matter

• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.