Sr. Manager - Workforce Management 4D

1901 Genpact Services LLC (Philippines branch); Quezon; Hybrid; PHP 1,800,000 - 2,800,000; Full time

Job summary

Genpact is seeking a Sr. Manager - Workforce Management to lead design, build, and delivery of WFM activities. You will own end-to-end reporting, drive client discussions, and implement new technologies to optimize performance across multiple projects.

The role requires strategic leadership, capacity planning, and collaboration with cross-functional teams to align workforce strategies with business goals, in a hybrid work setup in the Philippines.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications
• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Responsibilities

• Plan, Design, Build and deliver on WFM activities and process.
• Drive client discussion on requirements and build solution bases gaps in WFM process.
• Own end-to-end reporting and MIS delivery for multiple projects.
• Be responsible for ensuring the timeliness and accuracy of the all reports.
• Lead meeting and develop agenda for various functions to review performance and efficiency.
• Provide transparency and instructions to your team on the expectations for functions.
• Identify and removeredundancies in the process for effective delivery.
• Develop a strategy for redefining WFM goals bases the client and business requirements.
• Lead the way in implementing new technologies in operations.
• Design road map to develop the teammembersand get them ready to scale upbases requirements.
• Design and build performance metrics and set up benchmarks.
• Ensure timeliness and accuracy delivery to customer.
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate.
• Develop and implement workforce management strategies; Conduct capacity planning and workforce forecasting; Manage scheduling activities to meet service level objectives; Analyze and optimize workforce performance metrics; Lead a team of workforce management specialists; Collaborate with cross-functional teams to align workforce strategies with business goals.

Skills

Agile

Change Management

Client relations

Collaboration tools

Critical thinking

Data literacy

Data visualization

Executive presence

Generative AI

People leadership

Personal effectiveness

Stakeholder management

Storytelling

Language English

English language proficiency

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics Certifications

Certified Compensation Professional (CCP) - WorkdayWorkday

Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning

Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)

SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Job description

Sr. Manager - Workforce Management

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Plan, Design, Build and deliver on WFM activities and process
• Drive client discussionon requirementsand build solution bases gaps in WFM process
• Own end-to-end reporting and MIS delivery for multiple projects.
• Be responsible for ensuring the timeliness and accuracy of the all reports
• Lead meeting and develop agenda for variousfunctions to review performance and efficiency.
• Provide transparency and instructions to your team on the expectationfor functions.
• Identify and removeredundancies in the process for effective delivery
• Develop a strategy for redefining WFM goals bases the client and business requirements.
• Lead the way in implementing new technologies in operations.
• Design road map to develop the teammembersand get them ready to scale upbases requirements
• Design and build performance metrics and set up benchmarks
• Ensure timeliness and accuracy delivery to customer
• Also develop reports and tools to give daily and weekly visibility to Sr. Management on run rate.
• Develop and implement workforce management strategies; Conduct capacity planning and workforce forecasting; Manage scheduling activities to meet service level objectives; Analyze and optimize workforce performance metrics; Lead a team of workforce management specialists; Collaborate with cross-functional teams to align workforce strategies with business goals.

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics Certifications
• Certified Compensation Professional (CCP) - WorkdayWorkday
• Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning
• Senior Professional in Human Resources (SPHR) - Human Resource Certification Institute (HRCI)Human Resource Certification Institute (HRCI)
• SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM)

Required Skills

• Agile Methodology
• Change Management
• Client Relations
• Collaboration Tools
• Critical Thinking
• Data LiteracyData Visualization
• Executive Presence
• Generative AI
• People Leadership
• Personal Effectiveness
• Stakeholder Management
• Storytelling
• Language English
• English Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Workforce Management Remote Type - Hybrid Work Shift - Night Job (Philippines)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.