AVP, Workforce Management: AI-Powered Ops Leader

1901 Genpact Services LLC (Philippines branch); Muntinlupa; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

Genpact is seeking an Assistant Vice President of Workforce Management to lead design, execution and operations across WFM programs. The role focuses on staffing, scheduling, forecasting and real-time management, while driving continuous improvement and technology adoption across multiple delivery centers.

On-site in the Philippines with potential cross-timezone work. The ideal candidate will bring extensive WFM leadership experience, strong stakeholder management, and a track record of

Qualifications

• Bachelor's degrees in commerce/economics/finance or MBA with analytics focus.
• Certifications CPP and PHR are highly desired.
• Strong leadership and experience in workforce management and delivery.

Responsibilities

• Lead WFM operations across sites to meet business needs and client requirements.
• Drive staff planning, scheduling, forecasting, capacity planning and performance reporting.
• Collaborate with senior leadership to align WFM strategy with growth plans.

Skills

Change Management

Commercial Excellence

Delivery Management

Human Resources Operations

People Leadership

Project Management

Workforce Planning

Education

Bachelors Commerce

Bachelors Economics

Bachelors Finance

MBA

MBA Analytics

CPP Certification

PHR Certification

Job description

Genpact is seeking an Assistant Vice President of Workforce Management to lead design, execution and operations across WFM programs. The role focuses on staffing, scheduling, forecasting and real-time management, while driving continuous improvement and technology adoption across multiple delivery centers.

On-site in the Philippines with potential cross-timezone work. The ideal candidate will bring extensive WFM leadership experience, strong stakeholder management, and a track record of