AI-Driven WFM Leader: Strategy & Delivery

Philippines Branch; Philippines; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Genpact is seeking a Sr. Manager - Workforce Management 4D to lead WFM activities across multiple projects in a fast-paced, AI-enabled environment. The role requires designing and delivering end-to-end reporting, driving client discussions, and defining WFM strategy to meet service levels.

The position offers a hybrid work model in the Philippines, with leadership responsibilities and opportunities to implement innovative technologies in operations.

Qualifications

• Bachelor degrees in Commerce, Economics or Finance.
• MBA or MS in Analytics is a plus.
• Strong leadership and analytics capabilities required.

Responsibilities

• Plan, design, build and deliver on WFM activities and process.
• Drive client discussions on requirements and build solution bases gaps in WFM process.
• Own end-to-end reporting and MIS delivery for multiple projects.
• Lead meetings and develop agendas for reviews of performance and efficiency.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Critical Thinking

Data Literacy

Data Visualization

Executive Presence

Generative AI

People Leadership

Personal Effectiveness

Stakeholder Management

Storytelling

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

Masters - Business Administration

Masters - Business Analytics

Job description

Genpact is seeking a Sr. Manager - Workforce Management 4D to lead WFM activities across multiple projects in a fast-paced, AI-enabled environment. The role requires designing and delivering end-to-end reporting, driving client discussions, and defining WFM strategy to meet service levels.

The position offers a hybrid work model in the Philippines, with leadership responsibilities and opportunities to implement innovative technologies in operations.