Sr Workforce Management Analyst (Scheduler)

20 DexCom Philippines Inc; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Comprehensive benefits program

Global growth opportunities

Career development programs

Job summary

Dexcom is expanding its Resource Staffing (RS) team to translate workforce plans into optimized schedules that support operational success. The RS team ensures coverage across lines of business and aligns with forecasted demand.

You will play a key role in scheduling processes, capacity management, and capacity planning, partnering with analysts to enable smooth execution and proactive risk management.

Qualifications

• Bachelor's degree required with 5–8 years in WFM or scheduling.
• Experience building and optimizing workforce schedules.
• Proficiency in Excel, Genesys WFM, and Tableau reporting.

Responsibilities

• Build and maintain workforce schedules across multiple lines of business.
• Optimize schedules to balance business needs and agent preferences.
• Manage scheduling processes including shift bids, schedule changes, and capacity adjustments.
• Partner with Real-Time Analysts and Forecasters to translate planning into execution.
• Identify gaps or inefficiencies in schedules and propose improvements.
• Provide visibility into staffing plans and risks to operational leaders.
• Contribute to stable, predictable operations through proactive planning and optimization.

Skills

Workforce Management

Scheduling

Capacity Planning

Communication

Education

Bachelor's degree

Tools

Genesys Workforce Management

Tableau

Microsoft Excel

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

We're expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Resource Staffing (RS) team! Our RS team plays a critical role in translating workforce plans into effective schedules that support operational success. By building optimized schedules, managing schedule adherence to staffing requirements, and aligning coverage with forecasted demand, we help ensure operational readiness and consistency across all lines of business. As a bridge between workforce planning and execution, we enable the business to run smoothly by ensuring the right coverage is in place ahead of time. We are part of Business Intelligence team and work closely with operational leaders to align staffing strategies, support agent experience through fair scheduling practices, and continuously improve how we manage capacity across the organization. If you're detail-oriented, enjoy working with data to solve complex planning challenges, and want to make a direct impact on both operations and employee experience, this is the team for you.

Where You Come In:

• Build and maintain workforce schedules across multiple lines of business, ensuring alignment with forecasted demand and staffing requirements.
• Optimize schedules to balance business needs, coverage requirements, and agent preferences where possible.
• Manage and execute scheduling processes including shift bids, schedule changes, and capacity adjustments.
• Partner closely with Real-Time Analysts and Forecasters to ensure planning assumptions translate effectively into execution.
• Identify gaps or inefficiencies in schedules and recommend improvements to increase coverage accuracy and flexibility.
• Support operational leaders by providing visibility into staffing plans and highlighting potential risks in advance.
• Play a key role in maintaining stable, predictable operations through proactive planning and continuous schedule optimization.

What Makes You Successful

• Bring 3+ year of Workforce Management (WFM), Scheduling, Capacity Planning, or related workforce optimization experience.
• Have strong attention to detail when working with complex scheduling scenarios.
• Communicate clearly and professionally across written, verbal, and email channels.
• Stay organized and prioritize effectively in a fast-paced, real-time environment.
• Are proactive, collaborative, and comfortable taking initiative.
• Adapt quickly to change and contribute ideas for continuous improvement.
• Are flexible with shift schedules and hybrid work.
• Are proficient in Microsoft Excel, Genesys Workforce Management and familiar Tableau reporting.

What you'll get:

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements:

Typically requires a Bachelor's degree and a minimum of 5-8 years of related experience #LI-Hybrid

AI in Hiring Notice:

AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people. At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional. Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we’re a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.