Senior Project Manager: Client Experience & Delivery

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

JPMorgan Chase & Co. in Metro Manila seeks a Project Manager II in Commercial Solutions to lead multiple projects from planning through delivery, partnering across teams. You will bring structure to complex work, communicate clearly, and remove obstacles to progress.

This role focuses on improving processes and controls while keeping client outcomes at the center. If you enjoy problem-solving and delivering results in a fast-paced environment, this role is for you.

Qualifications

• Bachelor’s degree in business, information technology, or a related field — or 3 years of experience managing projects in a client-focused environment.
• Strong interpersonal skills, with demonstrated ability to engage and influence stakeholders at all levels of executive management.
• Proven problem-solving and creative thinking capabilities.
• Excellent written and verbal communication skills, with strong attention to detail and follow-through.
• Advanced proficiency in Microsoft PowerPoint, including the ability to craft compelling presentations for executive audiences; strong working knowledge of Word and Excel.
• Ability to acquire and apply new technical and industry knowledge quickly in a fast-paced environment.
• Prior experience in financial services or banking environments.
• Project management certification (e.g., PMP) preferred.
• Experience with analytics or automation tools — such as Alteryx, Tableau, Python, or large language model (LLM) platforms — to support project and review outcomes.

Responsibilities

• Manage and deliver multiple projects and initiatives supporting the Commercial Solutions Client Service business.
• Collaborate with partners across the affluent segment and other lines of business to drive project success.
• Champion the client experience model, ensuring divisional execution consistently meets and exceeds client expectations.
• Drive continuous improvement by identifying opportunities for more effective ways of working and recommending solutions, both internally and for clients.
• Direct project activities, monitor progress, and set priorities to ensure timely delivery.
• Conduct root cause analysis and recommend actionable solutions to resolve issues efficiently.
• Develop and implement value-adding business solutions independently and with minimal oversight.
• Prepare standard and ad hoc management reports and presentations for leadership audiences.
• Participate in operational and project meetings, providing project status updates and serving as the escalation point to keep initiatives on track.
• Execute commitments with urgency and a solution-focused mindset.
• Identify risks and elevate project issues promptly, driving effective resolution.

Skills

Interpersonal skills

Problem-solving

Creative thinking

Communication skills

Adaptability / learning agility

Education

Bachelor’s degree in business, information technology, or related field

Tools

Microsoft PowerPoint

Word

Excel

PMP

Alteryx

Tableau

Python

LLM platforms

Job description

JPMorgan Chase & Co. in Metro Manila seeks a Project Manager II in Commercial Solutions to lead multiple projects from planning through delivery, partnering across teams. You will bring structure to complex work, communicate clearly, and remove obstacles to progress.

This role focuses on improving processes and controls while keeping client outcomes at the center. If you enjoy problem-solving and delivering results in a fast-paced environment, this role is for you.