Client Service VP: Transformation & Growth Leader

JPMorganChase; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Client Service Senior Manager to lead a team, modernize client experiences, and drive strategic initiatives in treasury and cash management. You will guide policy development, analyze data, and deliver high-quality client service.

The role emphasizes leadership, stakeholder management, and change management, with a focus on data-driven improvements and scalable operations across the commercial banking platform.

Qualifications

• 5+ years of experience leading client service teams in banking.
• Experience with treasury and cash management products is required.
• Ability to develop and implement strategic operational plans.
• Strong data analysis to identify trends and innovate solutions.
• Proven ability to influence stakeholders and drive change.

Responsibilities

• Lead and manage a team of Client Service Professionals and drive continuous improvement.
• Develop strategic operational plans leveraging treasury and cash management products.
• Analyze data to identify trends and test innovative solutions.
• Build productive relationships with internal stakeholders to achieve outcomes.
• Oversee end-to-end change management and strategic communications.

Skills

Team leadership

Treasury & cash management

Strategic planning

Stakeholder management

Change management

Data analysis

Digital literacy

Automation basics

AI/ML awareness

Cybersecurity basics

Job description

JPMorganChase in the Philippines seeks a Client Service Senior Manager to lead a team, modernize client experiences, and drive strategic initiatives in treasury and cash management. You will guide policy development, analyze data, and deliver high-quality client service.

The role emphasizes leadership, stakeholder management, and change management, with a focus on data-driven improvements and scalable operations across the commercial banking platform.