Vice President, Client Experience & Operations Transformation

JPMorganChase; Metro Manila; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

JPMorganChase in the Philippines seeks a Vice President, Client Services Senior Manager to lead leaders and teams delivering high-quality client service and operational performance. You will cultivate accountability, continuous improvement, and inclusive leadership while partnering with stakeholders to enhance client experience and business outcomes.

The role focuses on modernizing service delivery through process improvement, automation, and analytics tools, with cross-functional programs and

Qualifications

• Experience leading client service, client success, or operations teams with multiple managers
• Experience resolving high-impact client issues with governance and urgency
• Proven ability to lead transformation initiatives and cross-functional execution
• Experience using data and metrics to drive operational improvements
• Strong stakeholder management and executive communication
• Ability to translate strategy into execution with prioritization and accountability
• Excellent written and verbal communication and leadership skills
• Demonstrated people leadership and talent development
• Comfort with new technologies and productivity tools

Responsibilities

• Lead managers and multi-layered teams with clear direction and development plans
• Build an inclusive, high-performance culture
• Own end-to-end client service outcomes including experience and issue resolution
• Serve as escalation point for complex client issues and oversee root-cause analysis
• Partner with internal and global teams to ensure consistent service and alignment
• Lead cross-functional programs including planning, governance and change adoption
• Improve operating models by clarifying roles and streamlining processes
• Champion digital adoption and automation to improve efficiency
• Use metrics and client insights to identify trends and drive improvements
• Develop executive-ready updates and translate data into decisions
• Strengthen controls, risk management, and service quality across operations

Skills

Team leadership

Client service

Operations management

Data-driven decisions

Stakeholder management

Cross-functional collaboration

Execution discipline

Digital tools

Change management

Education

Bachelor's degree

Tools

Microsoft 365

Job description

JPMorganChase in the Philippines seeks a Vice President, Client Services Senior Manager to lead leaders and teams delivering high-quality client service and operational performance. You will cultivate accountability, continuous improvement, and inclusive leadership while partnering with stakeholders to enhance client experience and business outcomes.

The role focuses on modernizing service delivery through process improvement, automation, and analytics tools, with cross-functional programs and