VIP Guest Experience & Operations Lead

Private Advertiser; Pasay; Presencial; PHP 900.000 - 1.800.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking an experienced Host Operations Manager to oversee the VIP gaming section, ensuring exceptional guest experiences, efficient team performance, and strong VIP player relationships.

You will manage daily shift operations, supervise VIP hosts, maintain service standards, and support player acquisition and retention initiatives to help meet overall business objectives.

Formación

• Graduate with a bachelor's degree or equivalent leadership experience.
• 5+ years in casino operations, VIP host operations, or hospitality management.
• Experience managing teams and VIP client relationships preferred.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of Mandarin, Korean, or Thai is an advantage.

Responsabilidades

• Oversee daily VIP shift operations.
• Ensure exceptional service for VIP players.
• Supervise and coach VIP hosts and staff.
• Build relationships with VIP guests and high-value players.
• Support player acquisition, engagement, and retention.
• Monitor team productivity and hit targets.
• Ensure compliance with policies, gaming procedures, and standards.
• Identify opportunities to improve guest satisfaction.
• Coordinate with other departments for seamless VIP services.

Conocimientos

Leadership

Communication

Problem-solving

Customer service

VIP relationships

Hospitality management

Educación

Bachelor's degree

Undergraduates considered

Descripción del empleo

Private Advertiser is seeking an experienced Host Operations Manager to oversee the VIP gaming section, ensuring exceptional guest experiences, efficient team performance, and strong VIP player relationships.

You will manage daily shift operations, supervise VIP hosts, maintain service standards, and support player acquisition and retention initiatives to help meet overall business objectives.